The pump and motor have a quick connect at the base of the frame. The connection might be corroded. Or it might have even vibrated off. Take the symbol off the front. Under it is a screw. Remove that screw and move the top forward one inch. You can lift it up and get to the screws that hold the front on. At the base of the washer is clips just like a whirlpool dryer,lift up and remove the front. The tub is suspended on four rods.