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Author Topic: Problems selecting wash temperature on duet sport washer  (Read 2412 times)

Offline kls

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  • Member Since: Aug 2011
  • Posts: 4
Problems selecting wash temperature on duet sport washer
« on: September 01, 2011, 12:04:04 AM »

The wash temperature selection button behaves very strangely on my Duet Sport washer.

Pressing the "Wash Temp" button in a normal manner usually has no effect.

The behavior can be a little random, but usually if you hold it for a few seconds then release, nothing will happen for a few more seconds, then there will be a single beep and the wash temp indicator will cycle through all three wash temperatures in order maybe a half dozen times or so.  Most of the time it stops one temperature "ahead" of the previous one, where you would expect it to stop for a single press.  It is possible to select the temperature this way, and the operation of the washer seems correct for the eventual selected temperature, but it's a very annoying behavior.

I don't see any error codes appearing on the washer.

I'm assuming that it is likely either the user interface or the central control unit, but since they're both quite expensive I don't want to replace either unless I'm pretty sure it's the problem.  Given the cost, I'd likely just live with the problem if I had to replace both to fix it.  Anyone have any ideas on this or diagnostic suggestions?  Thanks!

Model WFW8300SW01


Offline whirlpooltech

  • Technician
  • Member Since: Nov 2007
  • Posts: 1367
  • Country: us
  • 20 years of experience
Re: Problems selecting wash temperature on duet sport washer
« Reply #1 on: September 01, 2011, 08:11:00 AM »
Hi,

I would say it's more then likely the user interface control, part # 8571903

If you order from the part number link above there is a 365 day return policy so if it does not fix it you always have the option to return it.

AppliancePartsPros.com - Over 2 Million Appliance Parts In-Stock. 365-Day Hassle Free Return Policy!

Offline kls

  • VIP Member
  • Member Since: Aug 2011
  • Posts: 4
Re: Problems selecting wash temperature on duet sport washer
« Reply #2 on: October 12, 2011, 11:05:02 PM »
Replacing the interface control fixed the problem.  Thanks!

Offline whirlpooltech

  • Technician
  • Member Since: Nov 2007
  • Posts: 1367
  • Country: us
  • 20 years of experience
Re: Problems selecting wash temperature on duet sport washer
« Reply #3 on: October 12, 2011, 11:44:29 PM »
That's great!
Thanks for the update.  O0
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