I figured that the ice was holding it in place and that I would need to hit it with my heat gun; I appreciate the affirmation guys. I don't think this model has the aluminum strip the runs from the heater into the drain. I'm going to try the piece of copper wire wrapped around the heater and run down into the drain that Uncle Harry mentions in his course. The customer wasn't real thrilled about the prospect of paying $300+ for a divider replacement.
I appreciate the help