I would love to see if my team can help you find a resolution to the problem.
Hey AJ looks like GE found us. If you really want to help why not just post the resolution here instead of posting a canned response like you do on your GE facebook page?
This is a very common problem with GE Side by sides. So common that they made this part here That is a heater kit with detailed instructions for your refrigerator on how to install it. One thing i have found is that when i take the dispenser out, and start installing the kit, i use a hair dryer for about 5 minutes or so and blast hot air onto the waterline in the door, just helps speed up the process. You'll see in the instructions it may take up to 48 hours for water to start flowing again.
How do we know yall are legit with GE?
Gina,not everyone in every market is satisfied with GE authorized service.A lot of that comes from 2-3 weeks for GEAS to respond to a service call.Once the product is out of warranty(not just GE) we get the calls.Most customers thank us for quick repair response and at the same time say they will not re-buy whatever product we are servicing because of delayed authorized service response.Once a product has been on the market a few years,we figure them out one way or another and implement repairs.If we had access to your technical information early on we could help keep customers for all brands.GE has an opportunity with this exclamation to be a front runner and offer the service community this information to see where it goes.Try it a couple years and see what happens for GE retention on sales.If it does not work out,put us back in the dark.The sun will shine sooner or later for us.