As a full-time servicer for all brands, I occasionally hear about customers receiving concessions from the parent company were the reputation and safety of the product are concerned. All of the US companies do this from time to time especially when a repeated failure makes the rounds. I think if you were to Google the complaints and lawsuits against LG over refrigerator issues, you would see a myriad of websites with far more examples than you'll find here. I'm just sayin'...it doesn't hurt to complain to them and see...