Sorry to hear about your illness. Hope everyone is better now.
Try running it empty. Although two other things that you can check are grab the basket at the top and swing it right to left and left to right as hard as you can a few times. You should hear liquid sloshing in the balance ring that is at the top of the basket. If that liquid has leaked out for some reason, your machine will not balance. The other item is the support rods, which should be good if the machine is new, although anything can go wrong. To test the spring hangers, press down firmly on the four corners of the basket. The pressure needed to move them should be equal. In older machines usually one of these is severely off from the rest, and causes regular out of balance issues. If one of these is bad, we always recommend replacing all four of them.
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P O Box 8
Hiwasse, AR 72739