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Any idea as to the age of this unit ? I have been asked to fix an older unit that needs repair but it is not leaky but the bearings are shot. I have never seen the hoses get brittle on one of these machines at least not yet !
I owned a Maytag Home Appliance Center for thirty years and still come out of retirement to fix appliances. The products that were built in Newton IA (Maytag's original plant) were exceptionally well designed and built. The Neptune was their last great machine and built to be easily serviced. The first Neptune (MAH3000) that came out late in 1996 had one drain pump with a heavy rubber 3/4" drain hose. This hose was changed to a corrugated plastic 1" in later production. The first improved design (MAH4000 and MAH5500A) came out in 1998 and '99. It added a drain to the door seal (boot), air vent to the door, wash water recirculation (second pump). This is the model I think "Def" has since he said he removed "pumps" looking for his leak. The last models (MAH5500B MAH6500 MAH7500) known as the Wave Neptunes eliminated the recirculation feature, used electronic controls (LED or LCD displays) rather than electro-mechanical in a swept design control panel. I still have some parts and lots of experience with these machines
I live near Jamestown NY (Western NY) so not too close. Look on the top left of your control panel. the rear cover should still have your Model# and Serial#Yours is either the MAH4000A** or MAH5500**. The alpha numeric serial # is the key to any production changes and production date. The first two numbers encode the production changes with 10 as the original, 11 first change etc. The last two letter are the date code first letter=month and second letter = year (Y:2000 W:1999 U:1998 just Google "Maytag Date Code" for more info). Your original drain hose has a hexagonal portion that is secured with a bracket mounted to the cabinet. this design kept the cabinet from cutting the hose and prevented the hose from being pushed inside the cabinet. Your schematic may still be in an envelope in the control housing or attached to the front panel or lower cabinet (who knows after 20+ years). I know a lot of these envelopes ended up in techs trucks after the first service call. Happy to help you out Good Luck