Tenant just texted me.... On spin cycle, the tub starts banging loudly. When she cancels and opens the lid, she sees the contents have shifted to one side, despite being carefully loaded.
Fourteen months ago I replaced the shifter assembly on this washer and it has been working fine since. Machine has not been moved and is level.
Heading over there tomorrow to run diagnostics and look for broken parts.
I am wondering whether you might provide some sage advice on where to look first, second, third....