Service Matters, is it worth it?

[JimmyMas]

Hello everyone, was debating signing up for service matters. Trying to bring my business to the next level and figure it can help my tech and myself out a lot. Does the subscription come with a tech support line as well or is that separate? I remember when I first started out I used to call tech line constantly to walk me through repairs. I'm not sure which tech lines my company at the time was using though. Any thoughts are appreciated!