WTW5000DW1 noises and no spin

[dd57chvydrvr]

WTW5000DW1 did not spin, clothes soaked.  Started making bad noises not sure where to start with these new high efficiency washers...not the normal obnoxious noises, much worse like something slipping

[JimmyMas]

Check the shift actuator, its underneath the washer, two screws to replace.

[dd57chvydrvr]

Thanks!  I'll give that a try.  That sounds spot-on, had intermittent noises but this was the first failure to spin and noise increasingly louder.  I couldn't get the whirpool original part for a week, so I'm rolling the dice on an aftermarket part from Supply Demand (Amazon) that will be here tomorrow,  crossing my fingers!

[dd57chvydrvr]

Hi, I  replaced the actuator but still some bad noises...I'll  see if it makes it through a spin cycle...what other Steps or self tests are there?  This is a new (3 year old) washer that I've never worked on before...

[dd57chvydrvr]

Actuator is not the issue...i did see some scraping of the plastic on the assembly driven by the belt...nothing binding,  i don't have a new belt but cleaned groves, etc...still same issues, any advice would be appreciated...thanks

[Dash]

Make sure the big pulley is tight on the motor shaft. 

Next, another common part that goes bad on these washers is the basket drive hub W10528947 which is underneath the impeller in the wash basket.  Remove the impeller and you'll see the hub which is held on with 6 stainless phillips steel screws.  Be careful not to drop the screws when you remove them.

[dd57chvydrvr]

Yes, after pulling a very frozen wash plate, I found the hub to be very stripped out on Monday...again whirlpool part is backordered, so hopefully the aftermarket one works and should arrive today...I expect the whirlpool brand to arrive next week with luck...my wife isn't happy wringing out the small needed washes by hand...hoping for a Thanksgiving present in the mail today!

[dd57chvydrvr]

Thank you for your reply Dash!