Samsung FTQ307NWGX induction range doesn't sense pots

[Calab]

I have just received a Samsung FTQ307NWGX induction range. The range operates properly, except that none of the stove top burners will detect any pots or pans. When I try I get a "pan not detected" symbol ○ on the controls. I'm testing with a heavy cast iron fry pan. All four burners are doing this.

I was able to check for error codes as follows:
- Clock button
- Clock button
- 1,2,3,4
- Set/Start
- Custom Cook + 0 at the same time

I get an -SE- code... which indicates a shorted key, but all the keys are functioning, so I'm not sure if that is a true fault.

Before I go opening up the stove top to look for issues, is there anything in particular that I should be watching for or testing?

Any help is appreciated!

[scrapiron]

Before you go any further, place a magnet on the bottom of each pan you intend to use. If it sticks, that pan will work.

[bn880]

Have you got this resolved yet?   Most often that is a failure of the internal induction power boards.  You can check if you have this issue by removing the cooktop and opening it (after unplugging the range), and looking for a burned trace on the RAS ICTOP filter board. (note this does not mean that the trace and the board is the only failure to get this fixed)

These 3 boards are discontinued I believe.  You can however get them serviced on ebay, run their part numbers through ebay search and you will find a listing that will get you started.  Usually you need service of 2 of the 3 boards.

Best regards