Those specific SXS are known for this issue. Look at bottom of freezer door hinge, it's at that pinch point there's always broken wires. Usually more than one either visually or inside the wires sheath you can only find from point to point ohm outs. We fix this per Whirlpools instructions which is basically locate all broken wires. Strip them then use basic soldering technique to fuse back together and use heat shrink to isolate repairs on each. The pic I pulled from google which is what your gonna find once you get into it.