The old stove guy,
Thank you for your response but I'm not yelling at anyone. You don't deserve to get yelled at either way, but when a person buys a NEW machine that just got dented while being unloaded they have a certain expectation that a NEW machine will still work as advertised when they get it home. Would that same person only be justified to yell at you at 9 pm if they had paid full price for the machine? I'm not expecting anything for free, I just came here for a little guidance from like minded people with the same interest in fixing appliances weather it be for a living or to upgrade what they have while just trying to carve out a living and get a good deal when they can. Dab has sent the repair manual as you can see and after a quick look, there is a known issue with what I have explained on my machine. It says to check the ribbon which I did and saw that it looked to be inserted crooked. So after re inserting it, I still have the same issue but it seems to take longer to appear if that makes any sense. So there is definitely an issue with this NEW machine that should not be happening regardless what I paid for it. I totally understand buyer beware and you get what you pay for but surely you can understand at least a little resentment to the company for putting out stuff like that. Again, I'm not yelling at anyone and I have until next Friday to take this back and get my 25 bucks back. I'm in the middle of remodeling my laundry room as I type this and my wife is wondering why I'm on the computer and not swinging a hammer right now. So I'm going to get back to it and think about what I'm going to do with this thing. Thanks to both of you guys for your responses and help. It is truly appreciated.