Like you, I also foolishly purchased a high end LG refrigerator 2 years back paying almost $5k for the LG model LSFXC2496D French Door refrigerator. Ours failed in 17 months after install and the scenario was exactly identical to yours....wok up one morning to get a splash of milk for my freshly brewed pot of coffee only to find the milk was no where close to being refrigerated. Calls, emails, letters of concern to LG fell on deaf ears. Got the "bum's rush" from LG since they already got my money so I tossed the LG refrigerator and went back with Whirlpool last year and it's been rock solid in performance. Whirlppol doesn't look as nice, is noisier however at the end of the day, I'd gladly sacrifice looks for reliability and longevity. In answer to your query, LG has extremely high failure rates on their linear compressors and their 10 year warranty isn't even worth the paper it's printed on. FYI, if you google search on both Facebook and the web you will see there are thousands of unhappy LG customers who have been deceived by shoddy LH appliances. This includes flat panel displays, clothes washers, and their infamous refrigerators. Good luck ..... it's not a question if if you LG appliance will fail but "when it fails....."