I have a Whirlpool front-loading washer (model number WFW92HEFW0) just under 2 years old. Sadly, it's out of warranty now. Did not buy the extended warranty (and you can bet I'm now wishing I had).
The machine started making a grinding/whirring noise during the rinse/spin cycle. MP3 file, click here (http://www.exilemachine.net/images/idaho/Whirlpool.mp3
) to hear the noise
The machine still washes the clothes, drains OK, all functions normal except the horrible noise (and the sound file above is only a small sample, it gets really rolling sometimes so long and loud we have to shut the door to the laundry room to be able to hold a conversation elsewhere).
The noise does not seem to be tied directly to drum motion, as the drum spins in both directions during the cycle without making any noise.
I called a repairman out who discovered the bolt holding the rotor assembly to the motor/drum assembly had busted off. He wrote an estimate for $1400 to repair (since the tech isn't empowered to remove the busted bolt, his only option is to replace drum/motor assembly entirely.)
So I called a machinist friend over for a consult. He got the busted screw out in a jiffy using a left handed drill bit. I ordered a genuine factory replacement M8 x 25 x 1.00 SEMS bolt, installed that, and unfortunately still have the noise.
This morning my oldest son and I removed the drain pump assembly, and checked for any obstruction. We found 31 cents worth of coins, one of my wife's missing hairbands, and a corroded .22LR shell casing in the filter box. Nothing was blocking or interfering with the impeller.
We reinstalled the pump and the washer is still making the noise.Noticed during installation of the rotor bolt that there is evidence of the rotor and stator rubbing.
That can't be good.
I'm scratching my head on this one. Any help is greatly appreciated.