No. I found a Service Manual and Tech Sheet and went back to check it out. The Customer Information Display shows 2F in the Freezer and 38F in the refrigerator. I checked everything as described in the Service Manual and have come to the conclusion that the next step is to replace the Customer Information Display and go from there. The bad thing is that you can't buy just display, you have to buy the entire hinge cover that includes the freezer and refrigerator door switches.
I disassembled the freezer to see if the freezer evaporator coil was frozen. Everything inside the freezer was covered in heavy frost but the evaporator coil was closer and the drain was open.
I'm still not sure what's causing the heavy frosting in the freezer. The customer said the initial issue was no ice and then they noticed the heavy frosting getting worse. When I disassembled the freezer the other day, the icemaker tray was full of ice and had heavy frost on top of the full tray. When is reassembled the freezer, I pressed the icemaker test button and the icemaker went through harvest and refilled to what I think would be normal with no overfilled observed.
Any ideas or info would be appreciated. I'll keep you updated as I proceed. Thanks, Joey