Our Kenmore HE3 Elite stopped working recently when my wife put in a heavier load of clothing than normal. The washer is probably about 10 years old. During the wash cycle, the error code F 002 appearing (drain problem). The tub wonít fully drain now.
At the same time part of a white hard plastic rim around the tub, connected to the washer boot and the tub, broke off. The majority of the hard white plastic piece is still there, but 50% of the circumference of it came loose or came off completely. The tub still spins, but not smoothly through a full rotation. For about 20% of a rotation through 360 degrees, the tub moves about 2 cm off center.
I believe the issue is a broken balance ring, but am not sure. Thoughts? Also, how do I make sure I get the right balance ring replacement part?