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Author Topic: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code  (Read 9837 times)

Offline chickenwarrior

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All of a sudden within the past 2 weeks my 3 year old Samsung RF4278HABP/XAA refrigerator has started falling apart.   Last week the Ice Dispenser paddle broke which I posted about HERE.  Before that I opened the freezer door and saw a sensor laying in the freezer compartment.  (See attached picture).  You will notice the sensor attaches via a plug but the sensor, plug and all, have two wires which were ripped out with it. (A Red and a Grey wire)  Seems simple enough to just twist the wires back together and tape up right?  No.  The wires broke up inside the freezer of course and you can't access them. (see additional attached picture)  Somehow this sensor and it's cap popped out of it's housing and must have been hanging down as the freezer bottom drawer was opened and closed.  At some point ripping it off.  Now I get an 1 E Error code which indicates a freezer temperature sensor error! (Duh).  Believe it or not I actually had an extended warranty and a repairman came out to fix.  Long story short he indicated this was a "non-serviceable part" and the warranty company would contact me in 2 business days.  After a week I called them and they told me my claim was denied because this ticket went in as an "accident", and accidents are not covered in my warranty.  I won't bore you with the fight I am having over that, but in the mean time is there anyway I can fix this barring cutting away the inside top of the freezer to gain access to the wires?  I can't come in via the back side.  The temperature has now began to fluctuate and now things in the middle drawer compartment have started to freeze as well.  Any ideas on how to repair or get a part myself? As I mentioned, it would be an easy "fix" to twist the two wires back together if I could just access them.  Thanks.
« Last Edit: August 25, 2014, 08:18:44 AM by chickenwarrior »

Offline chickenwarrior

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Well I think I answered my own question with what I have to do.  Cut the top of the "roof" of the freezer to access the wires.  Not sure about linking to other forums but I came across this post where the EXACT same issue is described.  I believe this to be a design flaw by Samsung as it appears this has happed to several others.  The housing for this sensor just "pops" into the roof of the freezer with 2 small indentations to hold it in.  If it falls down it is likely it will get ripped off by opening and closing the freezer drawer.  This could be easily fixed by Samsung putting in a screw to hold it in permanently vs. the flimsy pop in housing.  Just thought I would share this with others
« Last Edit: August 25, 2014, 08:49:08 AM by chickenwarrior »

Offline tgoods

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #2 on: August 25, 2014, 10:14:52 AM »
Do you have any pictures of your repair?  I haven't run into this yet and I want to prepare my customers for what the aftermath looks like. Thanks.

Offline chickenwarrior

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #3 on: August 25, 2014, 01:59:31 PM »
No.  I haven't taken any pictures of the repair.  It was ugly.  I only used electrical tape to see if it holds.  I thought about sealing back up with Silicone caulk, but wanted to see how it goes first

Offline Deeo

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Thank you for posting this. I had exactly the same issue with the sensor being ripped out of my Samsung freezer. The repair technician told me I "need a new fridge." The fridge is less than two years old, retails for almost $3000, and apparently there is no way for a technician to fix it. It is not like we were abusing the freezer. Yes, it was full, but aren't you supposed to keep a freezer full?

I am not sure what to do at this point. If anyone has any suggestions, I'd love to hear them. Thanks!

Offline chickenwarrior

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All the suggestions are posted right above your reply.  Just fix it yourself! See my reply below.  Unplug the fridge and take out the bottom drawer then lay on your back inside the bottom of the freezer.  (See my pictures posted in prior thread)  Take a razor blade and cut the white plastic back enough to expose the wires to be able to twist them back together again. I used electrical tape to tape the wire leads and cover the area I had cut away.  Done!  I was told my fridge was junk too and UNREPAIRABLE!  8 months and working like brand new again.  Sorry I wasn't about to give a $3000 fridge away for $50 recycling credit.  Good luck!


Well I think I answered my own question with what I have to do.  Cut the top of the "roof" of the freezer to access the wires.  Not sure about linking to other forums but I came across this post where the EXACT same issue is described.  I believe this to be a design flaw by Samsung as it appears this has happed to several others.  The housing for this sensor just "pops" into the roof of the freezer with 2 small indentations to hold it in.  If it falls down it is likely it will get ripped off by opening and closing the freezer drawer.  This could be easily fixed by Samsung putting in a screw to hold it in permanently vs. the flimsy pop in housing.  Just thought I would share this with others
« Last Edit: May 04, 2015, 12:54:24 PM by chickenwarrior »

Offline fistula

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So I just did this repair (had to strip the wires a bit to get enough to twist them together and then covered with electrical tape.)
I'm not a very techie guy.. these are low voltage and it cant start a fire if I "did it wrong" could it? ???

I went red to red and covered them well in electrical tape

thanks!
« Last Edit: March 24, 2016, 07:50:43 PM by fistula »

mike243

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I have seen it several times .overloading the freezer is the culprit. Cut tape silicone and cool on.

Offline fistula

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Awesome ..so I am "safe" with just that electrical tape?  Was worried about fire

mike243

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no worry about a fire ,tape good to keep moisture out

Offline domain

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #10 on: March 28, 2016, 11:13:45 PM »
No worries, the freezer will still hold temp no matter what if tape lets go again . Just will display error code.  O0

Offline k1mgy

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A few months ago I discovered what looked to me like a thermistor with a connector, the other end of which has a grey and red wire.  The grey wire appeared to have been cleanly clipped off at the connector.  The red was about 3cm long and also clipped.  As everything was working I dismissed it.  Yes, I do electronics and have lots of parts like this.  Who knows how it got there.

Then, just a few days ago, water had collected and frozen in a solid block beneath the fresh drawer.  Had to remove it and take out the remaining water. 

Downloaded a service manual, checked error codes and got FZ sensor error.  This led me here.

Indeed, this is the very same sensor that is reported in the original posting and it failed for the very same reason.

Perhaps this has something to do with the refrigerator compartment issue. 

WHAT JUNK!

Totally inept design.

It's the last Samsung appliance we'll ever purchase!

Offline Husky

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #12 on: April 02, 2018, 05:50:46 PM »
Any idea of the part number for the internal connection with the gray and red wire?  Our temperature sensor to include the internal components sheared off and was thrown away by accident...  I can find the temperature sensor, but having a difficult time locating the part the sensor plugs in to...     

Offline k1mgy

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #13 on: April 02, 2018, 06:18:32 PM »
Sorry, I do not.  However the sensor attaches via a nylon 2-pin plug/socket arrangement.  The wires go deep into the innards, so I have no idea where they end up exactly.  You can do without the nylon plug/socket entirely if that's your issue.  Just be sure to observe the sensor polarity.  I suspect if it's connected in reverse it will not work properly.

Offline Husky

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #14 on: April 09, 2018, 04:45:16 PM »
Thanks for the recommendation, k1mgy!  I just bought a sensor and spliced the wires.  It seems to be working now; although, our flex zone section is still on its own program.  I'll replace the sensor on that one as well.

Offline Husky

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Re: Samsung Refrigerator Freezer Temperature Sensor Broke off 1E Error Code
« Reply #15 on: April 09, 2018, 04:46:04 PM »
One more thanks to chickenwarrior for posting pictures.
« Last Edit: April 09, 2018, 04:46:29 PM by Husky »