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Topic: The hardest part of appliance repair... (Read 5755 times)
schaffersapplian
Technician
Member Since: Oct 2008
Posts: 619
Country:
Every action has a reaction
The hardest part of appliance repair...
«
on:
October 25, 2008, 04:33:08 PM »
In todays appliance repair service, ive found that the hardest thing to deal w/ is telling the owner of a 2 year old amana bottom-mount ref that their compressor is shot and the manufacture's warr. is expired, or that their "just out of warr." center seal on their maytag (SAV,MAV,CAV,PAV,LAT,ect...) needs to be replaced. I HATE these companys who dont evauate or test their products before they go on the market. And I always feel bad when i give a $300 estimate on a 2 or 3 year old machine. I think that this is the hardest part of the buisness to deal with.
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Authorized Samsung, Electrolux, Whirlpool, GE, Fisher Paykal, and Maytag Servicer with over 10 years experience.
whirlpooltech
Technician
Member Since: Nov 2007
Posts: 1367
Country:
20 years of experience
Re: The hardest part of appliance repair...
«
Reply #1 on:
October 25, 2008, 05:17:37 PM »
Then to make things harder them same people don't want to pay you because it only took you ten minutes to tell them it was not worth repairing.
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AppliancePartsPros.com
- Over 2 Million Appliance Parts In-Stock. 365-Day Hassle Free Return Policy!
JWWebster
Technician
Member Since: Jan 2008
Posts: 8809
Country:
SublimeMasterJW
Re: The hardest part of appliance repair...
«
Reply #2 on:
October 25, 2008, 08:39:53 PM »
A cheapskate wants a cheap appliance and wants a cheap repair.
Me myself and I always ask what kind of machine it is. Then in my mind I visually go over what goes wrong with these machines. I say to myself: SELF do you want to waste time and energy pizsing off these folks by taking their money when I KNOW they have a schitty appliance and I 9 out of 10 times have an idea what is wrong?
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May the hinges of our friendship
never grow rusty.
About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL
theoldstoveguy
Technician
Member Since: Jan 2008
Posts: 1586
Country:
Re: The hardest part of appliance repair...
«
Reply #3 on:
October 25, 2008, 08:59:02 PM »
Best way to explain to them is your fee is exactly as a doctor would charge them. We tell them what is wrong for the basic fee. We charge for our knowledge. Also I learned a long time ago. We DON'T design them,We DON'T build them but we try to repair them.Think about it,if the engineer made a perfect machine,he would be unemployed. Thus he can always improve on the design & have a job for life!
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Icehouse
Technician
Member Since: Oct 2008
Posts: 569
Re: The hardest part of appliance repair...
«
Reply #4 on:
October 26, 2008, 01:17:32 PM »
What happen? when I worked for Amana in the late sixties early seventies they had the best guarantee in the business. Five years on everything.
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NATE, NCCER, PHCC,HVAC Certified Instructor
Member RSES, US Army Refrigeration Specialist(Retired), Former Refrigeration Teacher NYC Board of Ed.
a tragedy has happen to me :
http://web.me.com/zenzoidman/Bobice/
JWWebster
Technician
Member Since: Jan 2008
Posts: 8809
Country:
SublimeMasterJW
Re: The hardest part of appliance repair...
«
Reply #5 on:
October 26, 2008, 07:34:19 PM »
Icehouse welcome to the forum. My old mentor Mr Fred was a RSES member. He and myself enjoyed many a day working on ice machines, window units, and whatever else came into the shop. He was an employee of Alabama power company in the 40's. It was a pleasure to be associated with this very knowledgable man. If you know half as much as he knew then you will indeed be a very much appreciated addition to our little web page. Welcome!!
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May the hinges of our friendship
never grow rusty.
About the icons: The beer is tip link, if a tech saves ya some money buy em a 6 pack. The small green square=personal message. The green dot is a link to my web page on appliance repair and other general BS I love to post. The letter sends me email.
I love fan letters! LOL
Icehouse
Technician
Member Since: Oct 2008
Posts: 569
Re: The hardest part of appliance repair...
«
Reply #6 on:
October 26, 2008, 08:42:46 PM »
I started in service 1968. Grew up with a "Master Electrician" (Grandfather), "Master Boilerman" (Father), "Master Plumber" (uncle) and listen and learned.
I also attended and still attend any and all clinics, trade shows, amd the like as well as RSES. I am also a technical reviewer for "Delmar" publishers.
NYC Licensed Operating Engineer 1968. Dut the best education is here on these forums.
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NATE, NCCER, PHCC,HVAC Certified Instructor
Member RSES, US Army Refrigeration Specialist(Retired), Former Refrigeration Teacher NYC Board of Ed.
a tragedy has happen to me :
http://web.me.com/zenzoidman/Bobice/
Penguin45
VIP Member
Member Since: Apr 2008
Posts: 81
Re: The hardest part of appliance repair...
«
Reply #7 on:
October 26, 2008, 08:56:13 PM »
Ey oop,
Welcome to AJ's nuthouse.....
Csutomers, not product, is always the problem. We are cursed in the UK with ever cheaper, nastier machines of all sorts. I have little sympathy with the "budget" customers these days - they know they're buying cheap, yet they expect cheap service. Problem is, you can buy a washer for £180 over here (if you really want to!) - it still has a £100 computer board and a £90 motor. All these cheap machines are one step away from landfill.....
So, no "free call-out" under any circumstances, I'll give you a diagnosis on the phone, but, if you want me, you pay.......
I struggle to keep up with my work load, so I'm obviously doing something right!
Penguin45.
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