The main complaint was the long wash times. Also they would watch the machine on initial fill and see that it didn't cover the clothes. I couldn't find any info to tell me what was normal water fill for a given setting. I talked with another service tech who said he thought the washer was OK based on my findings. He said that these washers had low fill levels and they compensated by increasing the cycle times and soak times. What do you think? Thanks, Joey.