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Author Topic: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin  (Read 12032 times)

Offline snowryder

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  • Member Since: Nov 2019
  • Posts: 2
Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #20 on: November 15, 2019, 01:53:42 PM »

Did the washer trick work with the lower weight?  Mine fell off and it did it a second time, so I'm thinking of putting washers on it.

Offline Thorning

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  • Member Since: Jun 2013
  • Posts: 942
Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #21 on: November 15, 2019, 02:21:19 PM »
What a crappy design. Hope you get this one back together but I would take it to the junk pile and get a more reliable unit such as a Speed Queen top load.

Offline JarfGartz

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  • Member Since: Mar 2019
  • Posts: 3
Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #22 on: November 15, 2019, 04:59:18 PM »
Yep, the washers worked like a charm - the machine is still operating well and it's been several months. One of the mounting pegs had broken off on the initial breakdown, but the washers on the remaining 3 mounting pegs are holding it on just fine. Glad I didn't call a repair guy or replace the unit with a new one! Saved some money for sure :)

Offline snowryder

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  • Member Since: Nov 2019
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Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #23 on: November 18, 2019, 09:08:48 AM »
Yep, the washers worked like a charm - the machine is still operating well and it's been several months. One of the mounting pegs had broken off on the initial breakdown, but the washers on the remaining 3 mounting pegs are holding it on just fine. Glad I didn't call a repair guy or replace the unit with a new one! Saved some money for sure :)
JarfGartz, great to hear.  I ended up putting washers in as well. 20 cents a washer, for an 80 cent fix.  I was not looking forward to replacing the hub cover. I was able to wash a few loads of blankets and it seemed to be ok.  Cross my fingers!

Offline JarfGartz

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  • Member Since: Mar 2019
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Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #24 on: November 18, 2019, 09:31:31 PM »
Great to hear! Good luck to us! :)

Offline Transitman1

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  • Member Since: Dec 2019
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Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #25 on: December 14, 2019, 10:01:19 PM »
Just to keep this thread alive as the LG nightmare does not seem to be going away.  I had the same experience with my LG WM3570HWA.  There was enough information on this thread to give me the courage to take a look under the hood.  What I found was just like everyone else, my bottom counter weight on the washer floor.  I did not replace with washers but just made the bolts very tight and added loctite.  I have had this washer for 3 years brand new and it has always made some type of noise during the spin cycle.  Recently the sound has become much worse, our machine is on our second floor and I swore it was coming through the ceiling.  It also grew legs and walked around our laundry room.  Long story long, this reattachment of the weight fixed everything (makes me think the weight was never properly on the machine from the store), prevented a service call or new purchase and the machine has never ran so quietly!  Thanks to everyone that posted this similar problem and the the solution!

Offline dab147315

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  • Member Since: Oct 2010
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  • Country: us
Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #26 on: December 15, 2019, 09:00:31 AM »
Page 31 seems to have a service bulletin for this.

Offline Dreadneck

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  • Member Since: Apr 2020
  • Posts: 1
The weight just fell off of mine last night during high spin. Sounded like a truck ran into the side of the house. Popped the gasket off, lo and behold, there was the weight sitting on the bottom. Thanks all for posting pics and info. Helped a great deal!

Offline Dash

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  • Member Since: Sep 2015
  • Posts: 133
I've been a service tech for 40 years and have had numerous LG front-load washers with unattached lower counter-weight.  More often the solution was to replace the front outer tub if half or all of the split bosses have broken off.  If the bosses are mostly intact, you can remove the front outer tub, drill 4 holes through the plastic, and use a stainless steel nut and bolt with a thin rubber gasket under the bolt head.  Bolt head must be low profile.

Offline K-Bob

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  • Member Since: Sep 2020
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Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #29 on: September 17, 2020, 05:50:31 PM »
I'm in now. Mine fell completely off who know how long ago. Fortunately all the mounting pegs are in good shape. Slapped it back on and found this thread. Sounds like a Through bolt arrangement is best. It's funny, I searched out of balance Several times, and never came up with "weight fell off". I changed the top shock, but it seemed fine, and I was really scratching my head until I pulled the front off to get a the lower shocks. Thanks for the help. 

Offline Khunter3

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  • Member Since: Nov 2020
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Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #30 on: November 10, 2020, 08:19:01 PM »
I have had the same problem with my LG washer and the design flaw is that the bottom weight is held in place with lag screws that are intended to expand the plastic pegs similar to a hollow wall anchor. Not a good application. Washers seem to have done the trick at this point

Offline Louwe

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  • Member Since: Nov 2020
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Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #31 on: November 12, 2020, 02:07:16 AM »
 I too had a similar problem, upon reading your discussions I found the solution and it got sorted out. Thanks for your valuable inputs.

Offline Dalenlaura

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  • Member Since: Dec 2020
  • Posts: 1
Re: LG WM3370HWA Front Load Washer - Loud Thumping, unbalanced drum during spin
« Reply #32 on: December 11, 2020, 01:23:50 PM »
Mine is doing the same thing. I know nothing about this washer. How do you take the front panel off to look and see what is going on?

Offline wbbman

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  • Member Since: Mar 2021
  • Posts: 1
Our top balance weight kept falling off.  So our "McGyver" hack involved a bungee cord ... See attached photo.