Get Answers to your Appliance Repair Questions

Washer Parts  ·   Dryer Parts  ·   Refrigerator Parts  ·   Dishwasher Parts  ·   Range/Cooktop/Oven Parts  ·   All Appliance Parts 

Author Topic: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review  (Read 46087 times)

Offline maypo52

  • VIP Member
  • Member Since: Oct 2007
  • Posts: 101
  • Country: us
LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« on: October 11, 2007, 10:02:22 AM »

We purchased this LG combination (WM2496HWM & DLG9588WM) in Feburary 2007 and to date have been very satisfied with both. When we decided to buy a new washer and dryer there were several features I was looking for; frontloading, high efficiency, quiet, stackable and technically advanced. Oh yea, and cleans and dries clothes really well. ;D Well so far so good, no problems.

The Washer: WM2496HWM
 
The Positives

Easy to use, even with all the bells and whistles. The control panel allows you to choose many different options for a particular type of wash load. The big door gives you easy access to the huge stainless steel drum and when operating the machine is very quiet. The cycle times are a little longer then top loading machines but thats because it use a lot less water to wash and is much more gentle on clothes then top loaders.

The Negatives

One negative I have and it's not really a negative is during the spin cycle. The high speed spin cycle causes the floor to vibrate pretty good(in my case). This is a factor of the type of floor construction and how accurately you level the machine. It does spin the clothes to a fairly dry state(much more the my old top loader) which makes the drying time less. Another negative is an accumlation of "sludge" around the door gasket, but this is due to not using HE rated laundry soap. So it's really not a fault of the machine. One other negative, it's a little pricey.

I would give this machine a 8 out of 10. I would give it a 9 out of 10 if it wasn't so pricey.

The Dryer: DLG9588WM

Positives

As with the washer, easy to use and a wide range of options for your particular type of clothes to dry. Same easy access as the washer via the large front door and it also has a stainless steel drum. Very quiet operation.

Negatives

One minor negative is in the sensor dry cycle. The moisture sensor sometimes thinks the clothes are dry and stops the cycle when it still could use a few minutes more drying time. One other negative, same as the washer, a little pricey.

I give the dryer the same score as washer; 8 out of 10. 9 out of 10 if it wasn't so pricey.
« Last Edit: February 08, 2008, 05:19:39 PM by AJ »
My philosophies:

If it ain't broke, don't fix it and When all else fails RTFM (read the "funny" manual)

Offline Pegi

  • VIP Member
  • Member Since: Aug 2007
  • Posts: 109
  • Country: us
  • Owner/Tech
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #1 on: October 11, 2007, 01:05:34 PM »
LG tech says to use no more 2-3 tablespoons of HE soap only in their washers, also wipe the boot down when done with the washer for the day and be sure to leave the door open with not in use so you do not get the mold build up...

Offline maypo52

  • VIP Member
  • Member Since: Oct 2007
  • Posts: 101
  • Country: us
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #2 on: October 11, 2007, 02:20:43 PM »
Pegi,

Thanks for the tip about the HE detergent. That will have to wait until we finish all the regular detergent my wife stocked up on when it was on sale. We'll just use less. :( I have been leaving the door open as much as possible when not in use to keep the inside dried out. So far no mold has been seen.

Thanks,

Mark
My philosophies:

If it ain't broke, don't fix it and When all else fails RTFM (read the "funny" manual)

Offline rickgburton

  • Technician
  • Member Since: Oct 2007
  • Posts: 228
  • Country: us
  • Ricks Appliance Repair - 30 Years Experience
    • Buy me a beer through paypal
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #3 on: October 20, 2007, 12:37:10 PM »
I also think there is a parts issue. The only place you can get parts is from LG. Thats what I'm told anyways. They have been on the market for awhile and I haven't seen any come into the shop yet. That can only mean one of two things, either they're not breaking or they're not selling. (I don't think its us, we have a pretty good rep)

Rick
OWNER/SERV TECH: RICK'S APPLIANCE REPAIR
APPLIANCE SERVICE TECHNICIAN FOR 25 YEARS
ONLINE SERV TECH: ApplianceBlog.com ApplianceJunk.com
CERTIFIED TYPE 1; TYPE 2.....REFRIGERATION SERV

Offline apptech

  • Technician
  • Member Since: Sep 2007
  • Posts: 160
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #4 on: October 21, 2007, 08:51:26 AM »
Quote
The only place you can get parts is from LG.

But if they never need repair I don't see that as a problem.  :2funny:

Offline Pegi

  • VIP Member
  • Member Since: Aug 2007
  • Posts: 109
  • Country: us
  • Owner/Tech
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #5 on: October 21, 2007, 03:48:42 PM »
You can get some parts from Sears now and in the near future they will be available thru major parts suppliers, Marcone will be the first I have heard...

Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 10955
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #6 on: October 23, 2007, 09:13:41 PM »
maypo52,

Great review.  O0

Thanks,
 AJ

Offline apptech

  • Technician
  • Member Since: Sep 2007
  • Posts: 160
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #7 on: January 12, 2008, 09:25:38 AM »
maypo52

How do you like them now that you have had them for a year?

Offline maypo52

  • VIP Member
  • Member Since: Oct 2007
  • Posts: 101
  • Country: us
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #8 on: January 12, 2008, 03:34:10 PM »
Well after almost a year using the LG WM2496HWM washer and the DLG9588WM dryer we are still pretty happy with the pair. The dryer performs fine but there are a couple of minor issues with the washer which I will explain.

The washer still has more vibration then I would like to see, partly due, I'm sure, to the under-lying flooring structure. And yes, it is level. I've tried using anti-vibration pads under the feet, which helps a little and I also use the speedsense setting which is supposed to help reduce harmonic vibrations by slightly reducing the rpm's on the spin cycle.

There was one incident just recently that had me worried for a minute. During a wash cycle my wife discovered some water on the floor, it wasn't a lot but enough to make a small mess. When I went to investigate I could not see where the water was coming from. I cleaned the water up and let the washer go through the rinse, drain and spin cycle. After removing the laundry I noticed a little path of water running down the front of the front of the machine just below the door. I thought maybe a towel or something got caught between the door and the gasket causing it to leak. After a couple more loads of clothes and no leak I thought that was the end of it. The next day and another load of clothes more water on the floor. This time it was a very little amount but enough to make me scratch my head. I still could not see where it was coming from. I was sure it wasn't anything caught in between the door and the gasket. The only thing I found was a little piece of debris caught in the water circulation nozzle. I'm guessing this was the culprit. Still don't know where the water came from. Just to be on the safe side, I ran a sanitary cycle to clean out any gunk that might have built up. A couple of more loads of laundry and no more water on the floor.

The last thing is the odor that builds up after a while. If you leave the washer door opened to let it dry out inside it's OK. But if you keep the door closed, it doesn't take to long for an odor to build up. The way I get rid of it when it happens is to run a sanitary cycle with a cup of bleach. This seems to do the trick.

The video shows the water circulation nozzle, some of the gunk that builds up and the soapy residual left behind. This was a short rinse and spin cycle with no detergent added.

http://www.youtube.com/watch?v=kIWPUTh7UJg

So my grade for this combo will still be an 8 out of 10. O0 The water issue was a minor problem and the odor and gunk build up problems seem to be inherent in front loaders. Overall though, very good performers.
« Last Edit: January 12, 2008, 03:35:52 PM by maypo52 »
My philosophies:

If it ain't broke, don't fix it and When all else fails RTFM (read the "funny" manual)

Offline apptech

  • Technician
  • Member Since: Sep 2007
  • Posts: 160
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #9 on: January 12, 2008, 05:03:07 PM »
Great review and a awesome video!

Very nice...

Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 10955
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #10 on: January 12, 2008, 05:04:33 PM »
Excellent review and I also think the video is great.  O0

Thanks,
« Last Edit: January 12, 2008, 06:00:38 PM by AJ »

Offline Repair-man

  • Technician
  • Member Since: Feb 2008
  • Posts: 3023
  • Country: us
  • The Virtual Repairman
    • The Virtual Repairmans Appliance Help
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #11 on: February 02, 2008, 08:04:03 PM »
Maypo, I'm sure AJ would have pointed out that there's a new product called Affresh tablets that get behind that mold and gunk which has hidden itself behind your boot and spinner. Other treatments in the past, such as bleach, vinegar and even the Washer Magic products have not dealt efficiently with this problem. I'm not touting the product to sell you anything, I'm just an impressed technician who wants to pass this along to you. I'm sure AJ or one of his many parts sources can hook you up. I've had my Neptune MAH5500 now for 6 years and use the stuff religiously.

Good luck!
Jim
"It's only expensive if someone else fixes it for you" -
The Virtual Repairman   www.repair2000.com

Offline RegUS_PatOff

  • Technician
  • Member Since: Dec 2007
  • Posts: 1410
  • Country: us
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #12 on: February 02, 2008, 10:29:40 PM »
Affresh Washer Cleaner for Front Load Washers (he), TJ120
After leaving this Earth, "Do you want the smoking or non-smoking section?"

Offline BrntToast

  • VIP Member
  • Member Since: Nov 2007
  • Posts: 388
  • Mayday Appliance Service
    • frigidaire service blog
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #13 on: February 20, 2008, 09:42:18 PM »
powder dishwasher detergent works good on the stinky LGs

i never noticed you mention cleaning the lint filter? if you havn't been that could be where the odor is comming from, its prolly got some old gunked up debris in there by now
Mayday Appliance Service
Winnipeg Manitoba Canada


The only stupid question is the one not asked

Offline AJ

  • Technician
    Administrator
  • Member Since: Jun 2007
  • Posts: 10955
  • Country: us
    • ApplianceJunk.com - Appliance Repair
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #14 on: August 17, 2008, 08:52:03 AM »
I have had to replace a few door bellows on these washer after people tried washing things they should not have, like truck floor mats.

maypo52 hows your LG washer and dryer doing?

Offline maypo52

  • VIP Member
  • Member Since: Oct 2007
  • Posts: 101
  • Country: us
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #15 on: August 18, 2008, 09:07:12 AM »
Hello All,

Basically they're doing fine. The only issue is with the washer and the gunk buildup. Even though we use the HE detergent and less then the recommended amount, it still gets the gunk build which I think is the cause of the slight problem I have occasionally.

Every once in a while during a wash cycle the suds builds up so much that it leaks out of the vent hole on the back of the washer.


About once a month or so, I run a sanitary cycle with a cup of bleach, which cleans it out pretty good, at least as much as I can see. Once I run the sanitary cycle the suds problem goes away until the gunk builds up again.

And no, I haven't tried Affresh yet :embarassed:. I also read somewhere that there is another product called "Whirl Out" that supposed to be good. Has anyone tried this?

Regards,

Mark
« Last Edit: August 18, 2008, 09:20:28 AM by maypo52 »
My philosophies:

If it ain't broke, don't fix it and When all else fails RTFM (read the "funny" manual)

Offline Penguin45

  • VIP Member
  • Member Since: Apr 2008
  • Posts: 81
    • www.ukwhitegoods.com
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #16 on: August 19, 2008, 07:42:46 PM »
Foaming from a vent or soap box is always caused by a detergent build-up in the machine. You are probably oversoaping....... It is worth finding out the water hardness for your area and adjusting the dose accordingly. Soft water needs little powder, harder water more - bear in mind that the doseage on the box includes the manufacturers intent to sell you soap powder!

A monthly cleaning cycle is an excellent idea - in the UK we recommend using a biological whites powder (do you have such a thing over the pond?) and the hottest cycle available -90/95c over here. Removing and cleaning the soap drawer and box prior to the cycle is a good plan, as is clearing the drain filter afterwards.

We've finally got Affresh over here, btw - it does work.

Penguin45.



Affresh Washing Machine Cleaner Part # TJ120

Offline Timatae

  • VIP Member
  • Member Since: Sep 2008
  • Posts: 3
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #17 on: September 25, 2008, 07:28:21 PM »
Nice picture. Great for others to see. As others have said,its more of a detergent problem. Whirl out is a great product(LG recommends) Also found out theres a piece that is inside that below on top of unit, that there's a part to put in there to help with over flowwing. Careful when this happens a lot, Seen a lot of washers that the bearing in the back go out due to too much soap,without the warranty it can be expensive. I'll have to dig up if for the below part to show you what I mean.

   LG came a long way to improving there units. They change the thermistor to the back of unit for easy repair,hall sensor is updated to a new one, The older ones had a load sensor in front but they have removed it(Thank god)

Over all I love the LG washers and dryers. The amount of money saved for less water, less soap, and less electric is always good O0

Offline kjc367

  • VIP Member
  • Member Since: Oct 2008
  • Posts: 1
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #18 on: October 26, 2008, 10:48:01 PM »
We have had the WM2496HWM for over a year and it has performed well.  Last December, we had a water main break.  After the replace, we have had a blue scale in the hot water line that clogs faucets and inlet filters on appliances. 

Per the manual, I have been cleaning the inlet filters (removable red/hot and blue/cold mesh screens) about every two-three months.  Today, the red/hot one was stuck and when I tried to remove it, the plastic handle broke off.  Trying to remove damaged the filter and I'd like to replace them.

I've looked at several online parts dealers and haven't found them.  Only the complete inlet valve assembly.  Considering this is a user maintenance item, it seems that it should be easily replacable, if only I could find one.

I'm considering using an inline gasket filter on the other end of the inlet hoses.

Any ideas? 

Thanks,
Kevin.

Offline maypo52

  • VIP Member
  • Member Since: Oct 2007
  • Posts: 101
  • Country: us
Re: LG Tromm WM2496HWM Washer and DLG9588WM Dryer Review
« Reply #19 on: February 12, 2011, 05:54:19 PM »
Review update:

I thought I would post an update for my review of the LG Washer/Dryer.

After 4 years both washer and dryer are doing fine. :) No problems to report. I can honestly say they are both running as good today as they did when new 4 years ago.

The pair are used on a daily basis, probably 10 plus loads a week. I don't even have the problem of mold or gunk build up anymore. I attribute that to using the right detergent and using less then the recommended amount and also running at least one load of whites a week using about a half cup of bleach.

I hope I haven't jinxed myself and I hope they last a lot longer.

Regards,

Mark


My philosophies:

If it ain't broke, don't fix it and When all else fails RTFM (read the "funny" manual)