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Author Topic: Frigidaire refrigerator with ice forming on back of refrigerator  (Read 14136 times)

Offline tagarman

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  • Member Since: Apr 2012
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Hello everyone, I'm working on a Frigidaire French door refrigerator with bottom freezer and icemaker located in the top fresh food section.  The model no. is: FGHB2869LFA and the serial no. is: 4A22507926.  This unit is 3 years old and there is a ball of ice forming on the back outside of the refrigerator where the icemaker is located.  When the refrigerator shuts off some of the ice will melt and drip onto the wood floor.   I added some pictures of this for you all to see.  There is no way to access anything from the rear since it is all sealed.  If I remove the icemaker and shelves from inside I might be able to access this but I'm not sure if there is anything that I can do to repair this.    I ran into this once before with a different customer but I can't remember what the outcome on this was as she was fighting with Frigidaire and the appliance store that she bought the unit from.  I don't know if it got repaired or they gave her a new refrigerator.  If anyone has run into this and knows if anything can be done, please let me know.  I thank you for any help you might be able to give me.  Have a happy 4th. of July holiday!  Tom

Offline mz3own

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #1 on: July 03, 2016, 08:40:12 AM »
call frigidaire
they have a blanket kit that adhears to the back to help resolve that issue. You also rebuild the ice room with all new gaskets. The kit ships directly to the homeowner and will take you about 1.5hrs to install everything

Offline tagarman

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #2 on: July 09, 2016, 08:34:00 PM »
I called Frigidaire customer service and the lady there said I needed to install a Moisture Kit but would not give me the part no.  She said the only one that can get this is the Frigidaire Factory Service Techs and my customer needs to call them to come out and fix it and she will be charged for the service call, labor & part.  Isn't that a line of (you know what)!  I can't fix it cause I can't get the part.  I did ask the customer to call me with the part no when Frigidiare comes out to repair it so I will have it in the future.  If any one knows the part no, please let me know and thanks again for your help.

Offline mz3own

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #3 on: July 10, 2016, 07:00:00 AM »
That is going to be an issue
In my covo with the tech line getting cases started so this kit would cost about 7-8bills if you tried to buy it. Frigidaire keeps that stuff locked down and don't offer it forsale. Frigidaire is fronting  the cost of the kit and paying labor for it to be installed
« Last Edit: July 10, 2016, 07:01:00 AM by mz3own »

Offline Consejero

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  • Member Since: Jun 2017
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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #4 on: June 05, 2017, 12:26:26 PM »
I have the same problem, and the exact pictures as you posted, and a contracted technician is coming out this afternoon.  Luckily for us, it's still under the warranty we purchased through Home Depot.  Any idea what causes this issue?  We were told the evaporator located behind the ice maker, build up condensation, which then drips into the insulation causing it to erode quickly.  Thus, the reason the ice is forming on the outside and inside, as the fan is fan is continuing freeze and not knowing it needs to stop.  I was told I was "cooling," my kitchen and throwing money away, and the food in my fridge.  It was warm up top, and a little cooler down below. 

Offline LedDuck

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  • Member Since: Jun 2017
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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #5 on: June 13, 2017, 11:40:48 AM »
Anybody have any luck with resolution or a fix?  I have an Electrolux with the same problem.  I had purchased a 5 year extended warranty from a local appliance company 4 1/2 years ago when I bought it.  When the appliance technician came out, he called it a manufacturer defect, and cannot be fixed.  Said cooling coils were too close to back of fridge and moisture in the air was freezing to back of refrigerator and freezing up.  Warranty claim reimbursed me the amount I paid for the fridge and didn't want it back.  I want to keep it as a spare fridge in my garage, but wondering if there is a way to fix it.  Can just insulating the back, or using a can of Great Stuff foam fix the issues?  Thoughts or opinions would be greatly appreciated.  Thank  you.

Offline MrsMeowT

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #6 on: February 27, 2018, 01:54:05 PM »
Did anyone ever have any luck with this? About a year ago we had the same problem with our Frigidaire Gallery fridge (Model FGHB2844LF) except the ice had grown into the wall behind the unit, it was so bad! They sent someone out and they installed the kit to "fix" the issue. Well now it's a year later and the foam pad on the back is soaked through (I assume from melting ice but I can't see because this giant band-aid they have placed on the back) and now the ice is growing INSIDE the refrigerator. I called to see what they could do and they basically said I was SOL and accused me of having the temperature too low in the fridge (it's set at 37F).

I don't want to pay to have someone else come out and say there is nothing more they can do, but I find it absolutely ridiculous that they are either incapable of fixing this common defect with their appliance, or unwilling to admit it's faulty and stand by their brand.

 :thanks:

Offline tagarman

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #7 on: February 28, 2018, 10:40:47 AM »
MrsMeowT, It does not look like you are having the same problem as the above people that posted.  Your problem is in the ice maker room.  The bottom drain gets frozen up and won't drain and then frosts up as it looks in your picture.  Another design flaw, but there is a kit to repair it.  The kit is called a ice maker air handler housing conversion kit, part no: 5303918784.  The cost of the kit is about $70.00 and it comes with the instructions.  The first one I did took me about 2 hours labor so you might be better off having a appliance repair man do the job.  I can tell you never had it fixed because I would have seen the black gasket on the back of the air handler box at the back of the refrigerator.  Good Luck!   PS Your looking at about a $300.00 repair job.

Offline Cassyboo2

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #8 on: January 06, 2020, 08:32:45 PM »
Did anyone ever find a fix for this? I have the exact same problem with a block of ice forming on the outside rear of the fridge near where the icemaker is located inside. In my case, the fridge stopped producing ice and also won't produce water. I used a hair dryer to melt the ice block and everything worked again for about 1 day and then stopped. I haven't pulled the fridge back out to see if the ice block reformed. Any advice?

Offline badkitty

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #9 on: March 23, 2020, 08:07:30 AM »
RE: FGH82844LF5 Ice buildup under icemaker and under freezer basket.

Hello, I have ice buildup under the freezer as illustrated in MrsMeowT's pic but also there is a sheet of ice under the big basket at the bottom of the freezer. This started when the appliance was new and still under warranty and I have had 3 different people out here to "fix" it. Each time they remove all the ice and "unclog" some drain and then charge us $100. I have never been aware of a kit. They seem to develop at the same time. We looked into getting a new refrigerator altogether and found they still make this model and we got this one in 2011.  :tickedoff:
1.  If I get this kit installed, will it stop the ice problem at the bottom of the freezer as well?
2. Are the two issues related?
3. Right now trying to solve the problem by melting the ice under the icemaker... how do I know when it's all gone behind that housing?

Offline pennio

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #10 on: September 14, 2020, 08:35:44 AM »
In reference to the Frigidaire ice on exterior problem, I'd like to know if anyone has followed up with the manufacturer. The sweat kit they had been supplying didn't work and they are no longer making it. They've offered me a 20% rebate- AFTER I purchase - of equal or lesser value of my original purchase on a new fridge that they manufacture only. I'm expected to buy this fridge within 30 days of this letter I rec'd. (Rec'd 8 days after so in reality I have 21 day ) My fridge is 6 yrs old and cost $2000. I have no faith in their products that they don't stand behind so this offer is unacceptable and I will be pursuing.

Offline PDXGuy2020

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Re: Frigidaire refrigerator with ice forming on back of refrigerator
« Reply #11 on: September 23, 2020, 08:42:16 PM »
I had the same issue.
 
It seems the Frigidaire/Electrolux have made a new cover to replace the old one on the condenser.

Here is a video that addresses the issue of rust on the back.   
https://www.youtube.com/watch?v=QIN8VTANRlA

I cleaned the rust off and coated the back to prevent further rusting.

Then used insulate weather stripping as in the youtube video.

The part I ordered was Electrolux 5304510029  in the attached photo you can see the old unit fully assembled and the parts of the new  Prepack 4 Air Hand 8784,    Probably took about 2 hours as posted above.  Overall not a difficult repair.    The hardest part is getting the Air Hand screwed to the back wall.  The new gasket is significant and it took a lot of pressure to compress the gasket.