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Author Topic: Kenmore Elite Oasis Washer  (Read 24170 times)

Offline AJ

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Re: Kenmore Elite Oasis Washer
« Reply #10 on: May 31, 2009, 10:24:06 PM »

I know this is a old post, but I was wondering if the sears technician end up getting your washer repaired?


Offline cigar7

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Re: Kenmore Elite Oasis Washer
« Reply #11 on: September 01, 2009, 10:25:34 PM »
I know this is a old post, but I was wondering if the sears technician end up getting your washer repaired?



Here's an update to this old story...

I purchased a ServiceSmart Protection Agreement for $233.54 when I called for support the first time (Oct. 2008). Control board was replaced and the unit functioned normally until March 2009 when the same problem occurred.


Called for service and control board was replaced again, part # W10189966


I informed the technician that sometimes the unit functions after keeping it unplugged for a few days but this time it did not resolve the issue. In June 2009 unit stopped during wash cycle and called for service. Unit was kept unplugged and when the technician arrived and plugged in the washer it functioned and passed the diagnostics. Technician did not replace board since he stated it appears to be working and if problem occurred again it may require a replacement of the control panel. On August 4, 2009, the washer stopped during a cycle. Called support for service and technician came to troubleshoot. He stated that there may be an issue with the outlet since it had a "floating" ground so he tested another nearby outlet and he found that to be grounded "correctly". Technician stated he would not install a new control board but would order a control panel and install it when it was delivered to my household. Technician recommended I only use the other outlet to rule out any issues with the "floating" ground. On August 14 the technician installed the control panel that was delivered and ran diagnostics which passed. I attempted to do a load of wash that night and it stopped during wash cycle. Could not power up machine even though it was unplugged for an hour. Unit was plugged into properly grounded outlet when problem occurred. I called service on the same night to schedule another service visit on August 21st. Service rep on the 21st determined the problem was the control board (again) and ordered a part to be sent to my address, scheduled another appt. to install it on Aug. 29th. New control board was installed on 29th but the washer continued to be non-functional. Technician determined the control panel would have to be replaced possibly due to the previous part installed on Aug. 4th being refurbished. Awaiting delivery of new control panel and have another service appt. to install it scheduled for Sept. 5th.
I've filed a formal complaint against SEARS Holding Corp. with the BBB and joined a class action lawsuit with law firm of Andrus Anderson LLP regarding this ongoing problem  :tickedoff:

Offline cigar7

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Re: Kenmore Elite Oasis Washer
« Reply #12 on: September 03, 2009, 01:18:48 PM »
User interface\control panel was delivered yesterday, part # 8564392
Couldn't wait until Saturday for tech to show up so I installed myself. I noticed the refurbished one that was previously installed was a release version and this one is rev. G.

It works again (for now). Did one load of laundry this morning and will have to probably do 5 more before Saturday when tech is scheduled to come by.

Seems that the user interface and control boards for this washer are poorly manufactured. Most of the issues I see people write about on the net are related to these parts.

Let's see how long it takes before another breakdown...

 

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