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Author Topic: Whirlpool Electric Range no heat, can't find error code meanings anywhere  (Read 24394 times)

Offline ron3033

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Model Number:  GERC4110SB2 

Brand: Whirlpool

 

 

Major problem the night light would not light so the part was too hard to get. Only used was available and pretty costly. So we disconnected it and covered the light plug with tape as we did not know if the lightswitch was on or off.... we figured this would be safer disconnected. But now our oven does not come on, the relay clicks, but no heat, the convect oven fan does run , but no heat, no broil working either. This was with the night light wire connected or disconnected... still no diiference....... Please help.

I tried unplugging range for a minute or so and I got what I believe are error codes, but could not find what they mean through multiple searches.

 AM71
 UI45
 EEWET204

 It is pouring rain so sandwiches .... no hot meals. Oh the stove top elements do come on.

I really need some help, we have had a real run of bad things happening the last 2 months and can't afford new range, or a repairman. We are really stuck and could use some help on what I need to do.

 I google the whirlpool codes but none looked right.

 I appreciate help as I am stuck Thank You ron3033

Offline ron3033

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The codes appear after the power is restored before you set clock, and last about 5 seconds. I am so flustered, right now as to what next is going to crash down. Any way where would the wire diagram be, if on inside panel of stove back my memory must be forgetting I saw it there. I just buttoned all back up and pushed into place for the evening. I did disconnect the heat sensor tube I think I got 1100 ohms (if I did it right). Funny part is the self clean will lock door for 3 hour and 45 minute clean cycle and the top element got hot, but the bottom did not seem to come on (it is buried under the lower panel) but I don't know if it does come on for the cleaning?? I shut it off after about 1 minute.
 Had 220 volt at wall plug.
 When switch to broil it says 500 F when you press start it goes to sort of a messed up number 2 then 44 for 244 F(if you scroll the numbers all of the first digit reads properly so I think the display is okay. I took pics, but they are very difficult to get anything good because of the glare. see attached.
 I looked for fault code sheet, no where that I could see. I would not think it would be between Click image for larger version.  Name: HPIM1427.jpg  Views: 0  Size: 346.2 KB  ID: 24021Click image for larger version.  Name: HPIM1431.jpg  Views: 0  Size: 149.6 KB  ID: 24022Click image for larger version.  Name: HPIM1432.jpg  Views: 0  Size: 189.1 KB  ID: 24023the outer wall and inner wall of oven??
 Thank you again, let me know what you think please. ron3033

Offline dab147315

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Came up with this as your Tech.Sheet.

Offline ron3033

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Hi Dab thank you.   In a fit of frustration I started pushing random buttons on the touch pad here is what I got... not sure just what combination brought it up, but this is what I thought were the error codes  See my picture please.  Any ideas
AM71  UI45  EEWET204  (  0120 in clock area  )

Offline ron3033

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I discovered this about 4:40 am

 cancel/cancel/ start up come AM71 UI45 EEWET204
 then push hour up button up comes most recent code 0120
 then push hour up button up comes error code 2 0111
 then push hour up button up comes error code 3 01
 then push hour up button up comes error code 4 0117
 then push hour up button up comes error code 5 01H1


I think that the oven control circuit board is gone, elements work and self clean seems to start  ... but .... :oops: no one sees error code like this?  Any suggestions?   night light does not come on , but there is power off/on switchable at the plug to the night light  so I figure it is burned out?

Offline Appliance Savers

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Those aren't error codes. The codes are for computer programmers... they tell what software version the CCU is using. System information tools are implemented on these control boards because they're like computers. You might have been changing that when pushing the hour up button. You should put it back to 0120 if that's where it was. These codes (AM71 UI45 EEWET204) are not of concern even to us repairmen. Anyways, it does sound like a control board replacement will be needed here.
« Last Edit: August 27, 2015, 12:37:41 PM by Appliance Savers »

Offline ron3033

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Hello and Thank you
That is what I have ordered, but are on back order at 3 places, I order the 9761909 board (the big one in the rear of the range behind the oven)  You show two boards in your link, do I need the small one (#9763042) as well?   Where is it located.... up with the clock and cook top dials?

"You should put it back to 0120 if that's where it was."  How do I go about that?  Is there some sort of set of steps?

I attached some photos

Read more: http://appliancejunk.com/forums/index.php?action=post;topic=17358.0;last_msg=92269#ixzz3kJEHtuxQ

I appreciate your help
 :thanks: ron3033

Offline Appliance Savers

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Yes, the main control board is what I would replace... if it doesn't work, then return the main control board and replace the display/clock board.

Use this same method from your earlier post to change the software version back to 0120
I discovered this about 4:40 am

 cancel/cancel/ start up come AM71 UI45 EEWET204
 then push hour up button up comes most recent code 0120
 then push hour up button up comes error code 2 0111
 then push hour up button up comes error code 3 01
 then push hour up button up comes error code 4 0117
 then push hour up button up comes error code 5 01H1

Offline ron3033

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Thank you Sir I just made 2 videos while away from computer  I will try to post them. One is codes and one is when Broil pushed and start  note numerals in red broil temp.  Had to load to you tube as files too large.

http://youtu.be/6XcHCb9kGho           codes
http://youtu.be/2EYSiw9b00o            broil


Thanks ron3033

                      http://youtu.be/6XcHCb9kGho

Offline Appliance Savers

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Thankyou for the video demonstration. The error 0120, your most recent error means a key is stuck or the display board is defective... however, the code 0111, an earlier code recorded by the CCU, means the main board is defective. It sounds like a communications problem between the main board and display board. Most likely, one of them, or the wiring in between is faulty.
« Last Edit: August 30, 2015, 01:54:45 PM by Appliance Savers »

Offline ron3033

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Hi Thank you
What is my best method of figuring this out?  I can not afford the repairman, nor a new range.  I was told to change the two relays on the main board and try it, the ones with the two red wires in upper right of photo.  I have them ordered.  I also have the main board on order, but is on backordered, so I am waiting.   At least your expertise was able to understand the code meanings, I was told all the codes would have the letter E or F with them?
Where or what does the other board look like?  As if memory serves me correct it looked like there was 2 or 3 boards up above where the display is ( the range is put back together and pushed in place while I wait for the parts.
What else could or should I be looking for?  Steps to proceed?

Your assistance is really appreciated
ron3033

Offline Appliance Savers

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OK. The codes are represented by the 4 spaces in the clock... the 2 spaces on the right side of the semicolon are the E and F codes. The left is F and the right is E...
now the most recent code is 01:20 (the 01 is a reference to the door latch) the :20 means a key is stuck... 2=F keypad error, 0=E key pressed error... basically it means the main control board in the back of the oven is continuously receiving a signal from the keypad/display/clock board. The main board may or may not actually be receiving the signal so one of these 2 control boards thinks a button is being held in. The control board I am referring to on top is the one with the display and clock. I'm sorry but I don't know what might be happening with the 2 relays but if that solution doesn't work, I would wait on the first board and try it... if it doesn't work, then order the display board with the refund from the main board.

Offline ron3033

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Thank You

I pushed all the buttons, all make the beeping noise, for the heck of it I pressed precision clean, the door motor locked the door and the top  element got warm, I cancelled it and it unlocked door to find element warm?
 maybe I should keep the main board & order the other one you mentioned and try them and send back what I don't need?  I will have to see I think it is on back order also.

thanks ron3033

Offline Appliance Savers

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That's exactly what you should do. Here are the steps recent error is 01:20

A. Unplug range or disconnect power.
B. Check that the keypad is firmly connected.
C. Plug in range or reconnect power and observe for longer than 1 minute.
D. If error remains then go to step E.
E. Unplug range or disconnect power.
F. Replace keypad.
G. Plug in range or reconnect power and observe for longer than 1 minute.
H. If error remains then go to step I.
I. Unplug range or disconnect
J. Replace display board.
K. Plug in range or reconnect power.

And here are the steps to perform for error 01:11

A. Unplug range or disconnect power.
B. Replace display board.
C. Plug in range or reconnect power.
« Last Edit: August 31, 2015, 04:47:39 PM by Appliance Savers »

Offline ron3033

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Thank you Sir


Oven Control Board
RepairClinic Item # 1181851
Oven Control Board - Part # 1181851 Mfg Part # 9761909 

Electronic oven control
OEM Part - Manufacturer #9761909
  Out of Stock

I ordered both of these parts(in your post above), the 9761909 maybe here in 1 week, but the smaller part #9763042  is not even being made til next week or so and they are not sure as to when they get them from the maker of the board and shipped to me.

So I guess all of the steps listed I can not do until I have the parts in hand??   But do I now need a key pad also?      The Range is all glass front where you touch the controls.  Yikes,   ...... to top it all off my truck is leaking antifreeze today.  If it were not for bad luck, that is the only luck I seem to have as lately.
  thank you ron3033






Offline ron3033

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Just for the heck of it I disconnected power for 5 or 6 minutes plug back in got all the same messages as in my videos.

ron3033

Offline Appliance Savers

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Just for the heck of it, better make sure the keypad is firmly connected too. Do you need info on how to get to the display board or no?

Offline Appliance Savers

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I don't expect the keypad to be at fault here, because of the error 01:11. That error corresponds to the display board only. And the error 01:17. That error corresponds to the main board only... This is likely one or the other but without any visible damage on either board it is hard to say which one. You should inspect the display board for burnt circuitry... let me know if you need help getting to it.

Also you said there appears to be multiple boards on top... should just be the keypad and display board.

Offline Appliance Savers

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Just to clarify... the keypad is the glass surface touchpad you're referring to. Technically known as a "switch membrane".
« Last Edit: August 31, 2015, 06:26:49 PM by Appliance Savers »

Offline Appliance Savers

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Just to clarify... the keypad is the glass surface touchpad you're referring to. Technically known as a "switch membrane".
By the way, that isn't your specific keypad, but the picture in the link will show you what your keypad looks like after removal.