Get Answers to your Appliance Repair Questions

Disclosure: This website contains affiliate links, Meaning I get a commission if you decide to make a purchase through my links, at no cost to you.

Washer Parts  ·   Dryer Parts  ·   Refrigerator Parts  ·   Dishwasher Parts  ·   Range/Cooktop/Oven Parts  ·   All Appliance Parts 

Author Topic: Samsung accuses rival LG of damaging its washing machines - BBC News  (Read 5314 times)

Offline LowSL2

  • Technician
  • Member Since: Dec 2011
  • Posts: 1244
  • Country: us
  • My cuss. A LOT.
    • Buy me a beer through paypal

http://m.bbc.com/news/business-29198728
LowSL2
18+ Years of Professional Appliance Repair Experience
Former $ears/a$e tech

Offline domain

  • Technician
  • Member Since: Nov 2012
  • Posts: 2610
  • Country: us
    • Buy me a beer through paypal
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #1 on: September 14, 2014, 05:02:18 PM »
HMMMMMM. Samsungs better product than lg

Offline schleven

  • Technician
  • Member Since: Nov 2010
  • Posts: 1161
  • Country: us
    • www.katy-appliance-repair.com
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #2 on: September 14, 2014, 08:29:27 PM »
HMMMMMM. Samsungs better product than lg

I am not on expert on either, but LG seems better to me. Or maybe I should say I prefer to work on LG. Seems better made to me.
Why do you believe Samsung is better?
"It's not what happens to you, it's what you do about it"

Offline domain

  • Technician
  • Member Since: Nov 2012
  • Posts: 2610
  • Country: us
    • Buy me a beer through paypal
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #3 on: September 14, 2014, 08:31:09 PM »
Samsung is much better product to service. Ive been authorized for both for an equal amount of time. samsung products seem much more intuitive to service. i LOVE their test modes, fast track manuals, error codes. LOVE THEM

Offline schleven

  • Technician
  • Member Since: Nov 2010
  • Posts: 1161
  • Country: us
    • www.katy-appliance-repair.com
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #4 on: September 14, 2014, 09:14:15 PM »
I guess I just don't know Samsung as well as I do LG. I will study up!
"It's not what happens to you, it's what you do about it"

Offline Risen

  • Technician
  • Member Since: May 2014
  • Posts: 122
  • Country: us
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #5 on: September 15, 2014, 09:21:38 PM »
Samsung dose have better technical support tools. But lg makes a better product.  They are both the same design basically but lg is more proactive and is quick to fix problems. Where as samsung is quick to blame the customer or sweep up there mess.

Offline LowSL2

  • Technician
  • Member Since: Dec 2011
  • Posts: 1244
  • Country: us
  • My cuss. A LOT.
    • Buy me a beer through paypal
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #6 on: September 16, 2014, 09:48:36 AM »
I love my Samsung Galaxy Note2. I love Samsung tv's. I hate working on Samsung refrigerators and dishwashers.  Mainly because when I can't figure something out, I have to call our tech assist center and diagnose it with them before they will call Samsung. Usually turns into a two hour call.

I wish we had more Samsung training. They just announced that a$e will be doing priority Samsung in warranty calls and emergency part orders for them. The only problem is we have very limited information and not enough experience with them.
LowSL2
18+ Years of Professional Appliance Repair Experience
Former $ears/a$e tech

Offline Risen

  • Technician
  • Member Since: May 2014
  • Posts: 122
  • Country: us
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #7 on: September 16, 2014, 04:17:03 PM »
I love my Samsung Galaxy Note2. I love Samsung tv's. I hate working on Samsung refrigerators and dishwashers.  Mainly because when I can't figure something out, I have to call our tech assist center and diagnose it with them before they will call Samsung. Usually turns into a two hour call.

I wish we had more Samsung training. They just announced that a$e will be doing priority Samsung in warranty calls and emergency part orders for them. The only problem is we have very limited information and not enough experience with them.


this is the site for Samsung training
just register
and request access
http://my.plus1solutions.net/
 :welcome:

Offline mz3own

  • Technician
  • Member Since: Apr 2014
  • Posts: 1599
  • Country: us
    • Buy me a beer through paypal
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #8 on: September 16, 2014, 05:51:46 PM »




this is the site for Samsung training
just register
and request access
http://my.plus1solutions.net/
 :welcome:
why in gods name would a teaching site need any part of a social security number.....

Offline Risen

  • Technician
  • Member Since: May 2014
  • Posts: 122
  • Country: us
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #9 on: September 16, 2014, 06:30:12 PM »
certifications
and because not just anyone can get an account they will verify you are a tech

Offline domain

  • Technician
  • Member Since: Nov 2012
  • Posts: 2610
  • Country: us
    • Buy me a beer through paypal
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #10 on: September 16, 2014, 06:31:24 PM »
I disagree guys. Samsung may not do a service update as quick as LG, but when they do an update, CONSIDER IT FIXED. Ever notice how lg sends out a svc bulletin and then another, and another.... Problem usually still isnt resolved. LFX31925 is a great example with the main pcb and fz evap panel update... 7 different changes.... GIVE ME A BREAK. I LOVE working on samsung fridges and dishwashers. I also learned on an hourly wage and learned their algorithms, operations, and normal things that occured. Switched to commision on SAMSUNG products and NEVER have made more money, with NEVER as little callbacks... SAMSUNG>lg. sorry fellas O0 O0

Offline Risen

  • Technician
  • Member Since: May 2014
  • Posts: 122
  • Country: us
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #11 on: September 16, 2014, 10:47:33 PM »
Hey if your liking it more power to you. After working for them I could care less to go back. As a factory tech they don't treat you all that well. And I got sick of there large failures.... Top load washer drain pump flood, microwave fires, refrigerator ice maker fires, dishwasher cavity cracks the list goes on. I also had a chance to work in there inspection room where all the RA's go. Some of the things I saw where amazing.

Offline Risen

  • Technician
  • Member Since: May 2014
  • Posts: 122
  • Country: us
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #12 on: September 16, 2014, 10:50:09 PM »
Also there customer support is terrible... Most of the time. I know your appliance techs but on the home electronics side of things they have several comon know problems. For example several models of tv that over heat and cracked the screen. They will not cover this its cx fault. Sometimes hard for cook tops and a few other things to. Always physical damage no warranty.

Offline domain

  • Technician
  • Member Since: Nov 2012
  • Posts: 2610
  • Country: us
    • Buy me a beer through paypal
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #13 on: September 17, 2014, 01:18:52 PM »
Im strictly speaking as the guy who fixes them. Not about aany cx services prices or whatever. Ive seen it all though and believe what you say... IM fires? EXPLAIN THAT ONE lol. never seen such. Id also like to hear about the RA room!

Offline Tony Hobbs

  • VIP Member
  • Member Since: Dec 2018
  • Posts: 4
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #14 on: December 20, 2018, 11:16:59 PM »
What are good sources og info on Samsung fridges? I work on a lot of them but occasionally am stumped RF4287HARS compressor not running.(not getting any voltage out plug to compressor) Don't want to guess with buying boards.
Appreciate it.

Offline dab147315

  • Technician
  • Member Since: Oct 2010
  • Posts: 5176
  • Country: us
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #15 on: December 21, 2018, 09:37:14 AM »
You could ask for a service manual in the Service Manuals, Wiring Diagrams & Tech Sheets section!
       

Offline Tony Hobbs

  • VIP Member
  • Member Since: Dec 2018
  • Posts: 4
Re: Samsung accuses rival LG of damaging its washing machines - BBC News
« Reply #16 on: December 21, 2018, 10:07:00 AM »
Thank you! Will do.