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Author Topic: Kenmore HE Topload Washer Out of Balance (Display shows UE) Model 796.29002000  (Read 42735 times)

Offline JWWebster

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If you have object between tubs could that cause unbalance load? Did you check that?
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Offline domain

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If you have object between tubs could that cause unbalance load? Did you check that?
Sorry JW, but I have NEVER seen anything get in between the LG TOP loaders tubs, besides water. :D

Offline domain

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I really like there washers. And have not had a lot of problems with them,but now have 3 that keep unbalancing. Looking at the records on them about everything has been replaced,a couple of at least twice.Software was updated also. So I'm trying a clutch on one. One I really think is customer issue. But that still leaves the other two.And yes they all spin. Thanks, hopefully Wild or John can share some information.
I agree. Their front load washers are TOP notch. Like anything new, the top loaders have a few bugs but LG is one of the most proactive companies to resolve them. I also STRONGLY believe that customers MIS loading the machines is 95% of the uE/UE errors. On the other hand, how can one be unbalanced when EMPTY, spinning like a top. :D

Offline JWWebster

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What about worn suspension rods? I just looked it up this one is beltless with suspension rods. I wonder if one of them rods is bad causing the UE?
« Last Edit: February 14, 2013, 09:26:48 AM by JWWebster »
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Offline domain

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What about worn suspension rods? How is the tub suspended? Never even seen an LG top loader. Most of these machines nowadays have rods holding the tub. Some have lateral straps. Have no idea what an LG top loader looks likes.
That may be possible. However, these units are often only months old, so I TEND to believe they are alright. Again, the issue is when empty. :D

Offline JWWebster

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Well if they are new machines then thats an easy one. BoBo install. The legs were not properly leveled most likely.
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Offline domain

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Well if they are new machines then thats an easy one. BoBo install. The legs were not properly leveled most likely.
The units I have encountered, were installed correctly. SILLY JW! :D

Offline john63

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Try this...

Make 2 marks with a sharpie---one on the STATOR---and another on the TUB.

Now remove the STATOR and re-install in a different position.

Test washer in spin (empty tub).

Re-position the STATOR several times---if needed---until the washer spins without imbalance (or triggers an error).



Offline domain

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Try this...

Make 2 marks with a sharpie---one on the STATOR---and another on the TUB.

Now remove the STATOR and re-install in a different position.

Test washer in spin (empty tub).

Re-position the STATOR several times---if needed---until the washer spins without imbalance (or triggers an error).
Has this worked for you? How did you fathom this?

Offline niobrara

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Thanks John

Offline john63

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Oops--I can see domain's incredulity at what I posted :)

Thousand apologies, Niobara...

I described the wrong part in my earlier post.

Mark the ROTOR--- not the STATOR !
 
The sharpie marks should be:
 
1) On the ROTOR
 
2) On the shaft (that the rotor is installed onto)---not the tub.

A little background:

This was suggested by an owner (a BMW mechanic) that was having a problem with the LG top load washer shaking excessively/throwing an imbalance error---even when the tub was empty.

Subsequent to learning of this method---I have tried this with some success.

Previously---LG Tech had suggested replacing the ROTOR (on a warranty service call) but never elaborated as to why this course of action may help. Now I know.

Further discussions with the our LG training instructor confirmed that---in at least some instances---excessive wobble/shake during spin with an empty tub could be an issue with the ROTOR being out of spec and/or may need to installed in another location/spot.
« Last Edit: February 14, 2013, 12:44:57 PM by john63 »

Offline domain

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No john, no sarcasm on my side. I knew exactly what you meant even though you stated it incorrect. I will try this! Thanks man.

Offline domain

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Doman, ever replaced the clutch to fix the unbalanced washer?

Niobrara, any update to this mystery? I am starting to believe that the LG top load machines can not be accurately tested for uE/UE errors when EMPTY. My thoughts are as follows. Yes the tub is empty and SHOULD be error free when empty, but is often NOT the case either before OR after the update, whether the Display was replaced or old part was UPDATED. 2 things cross my mind when testing the machine EMPTY. 1. There is NO weight(Wet Clothes) to keep the momentum of the tub at a more constant speed. These infinite speed DD DC motors are very tough, but sensitive. If the tub has weight inside, during spin the tub will be a more steady overall speed compared to empty and allowing the hall sensor to pick up on constant and slight pulses of the DD DC motor. 2. The tub balance ring doesnt know what to do when the tub is empty. I picture all of the bearings clumped on one side when there is nothing to counter balance the bearings. Those two things are what I believe contribute to the EMPTY TUB uE/UE errors.... Thoughts? :D

Offline john63

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Read the latest Service Bulletin on LGs website: WW/M20130359

Offline domain

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Thank you john, I have not read that until now. :D ;)

Offline AJ

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Read the latest Service Bulletin on LGs website: WW/M20130359

Thanks,

I have attached a copy for all who don't have access to the LG website.


Service Bulletin No.    WW/M20130359
Registration Date    2013-02-24
Subject    SVC Action for UE Error code after Recall S/W update by JIG or PCB
Applicable Serial No.    002xxxxxxxxx ~ 111xxxxxxxxx
Date Of Change    2013-02-23



Offline john63

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Your welcome :)

Now ain't it just dandy to be informed of all this critical software revision specifics---so belatedly ? :)

LG top loaders manufactured *before* January 2011--- displayed only a "UE" error *after* three attempts to balance the tub---failed.

Units built beginning Jan 2011---and all those revised (software updated) washers---have both "uE" and "UE" error capability.

"uE"---Indicates that the "computer" is attempting to balance the tub (will make 3 attempts)

"UE"---Indicates that the "computer" was unable/failed to balance the load after 3 attempts.

Woulda been nice to have known this from the beginning---to be able to explain to customers/consumers*specifically* what the software update characteristics were---which would then eliminate any "surprises" for the customer---when seeing the new "uE" error and different end-of-cycle behavior/characteristics (i.e.,repeated rinsing/changes in Display Clock Time).  :)
« Last Edit: March 08, 2013, 09:26:39 PM by john63 »

Offline domain

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Yes john, it drives me insane. I was ALWAYS under the impression of both versions of the code uE/UE. I have been doing this just shy of 2 years. :D

Offline john63

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From past experience (with all manufacturers)...

It's most likely another case of "Putting The Cart In Front Of The Horse".

Since this was a *safety* recall (not a quality issue)---LG engineers made an expedited/rushed effort to correct the *potentially* dangerous self-destructive/out-of-control spin cycle (eliminate liability).

Once accomplished---then the rest of LG and the ASCs"---were made aware of the changes/specifics---at the usual/normal pace. :)

Offline domain

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I am very appreciative of your knowledge, thank you. :D