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Author Topic: Kenmore HE Topload Washer Out of Balance (Display shows UE) Model 796.29002000  (Read 45407 times)

Offline rockinrobin

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My washer is less than 1.5 Years Old and the display shows UE (Out of Balance) during Spin mode (with/without laundry). The Basket moves freely both direction's, Legs are level and the Support/Suspension Rod's look fine. I checked the Sensor Assembly (p/n EBD50360202 located in lower rear corner by Drain Pump) with Multimeter and it has NO Continuity (the wire harness has continuity). I looked inside the Cabinet for a Tech Sheet to assist me but it wasn't there >:( . Therefore, would the part mentioned above cause the UE error code? If not, do you have a Service Manual or can you tell me how to run a Diagnostic Test.

Offline JWWebster

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Some of these washers were fixed by removing the counterweight at the base of the tub and adding 2 springs. I believe their is a buletin on it:
I do not know if it applys to your washer.
« Last Edit: February 12, 2013, 04:11:06 PM by JWWebster »
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Offline rockinrobin

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My Washer is made by LG (not Whirlpool) and I found the Service Manual from your website (listed under LG Top Load Washer). Anyway, I got it to spin in the Diagnostic Test then I ran the Drain/Spin Cycle and it worked :) . Therefore if it happens again, I'll test the Hall Sensor (aka Rotor Position Sensor) with my Multimeter.
 :thanks:

Offline domain

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That sensor that you have checked is for the waveforce feature (Called something else for Kenmore.) If the waveforce feature is powerful enough to cause slight splashing, it will accumulate on the top of the tub cover and localize in the 10 o'clock position into a funnel. This funnel is located directly above that sensor. It drips on the sensor and tells the computer, HEY SLOW IT DOWN BOSS! It should read open when dry, and closed when wet from splashing. This sensor has NOTHING to do with uE/UE errors. The only 2 parts associated with those errors are the Hall effect sensor, and DISPLAY pcb(Holds the software on TOP loaders). The Main pcb and wiring carry out the orders of the Display pcb. LG WT5001 and WT5101 were recalled due to possible injury of persons and machine having software that may not detect an out of balance condition. If the unit flashes unbalanced even when EMPTY, I would recommend having the software version checked to be sure it was up to date. I would believe that the hall sensor is ok, being that it is updated. Hope this helps.:D

Offline rockinrobin

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Sear's sent an Appliance Repairman who updated the Software but it didn't fix the problem.
Question: Does the UE error code only display during Spin or can it also display during Agitate/Wash?

Offline domain

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Should only show in spin when outer tub is engaged to the motor assembly. When in agitate, the tub is locked in to a "static state" only allowing the agitator plate to move. I have updated LG top loaders and had the machine display unbalanced when EMPTY after the update. I then replaced the display assembly, which appeared to take care of the issue. No guarantees on these machines, they are VERY picky. :D

Offline rockinrobin

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Is the Display Assy. also known as the Main PCB?
If not, can you give me the Part Number.

Offline domain

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I would wait for others to chime in, as I do not want any money WASTED. Part A062- EBR67460502 :D
http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-elite-Parts/Washer-Parts/Model-79629002000/0583/0153200/F1103066/00001

Offline rockinrobin

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I would wait for others to chime in, as I do not want any money WASTED. Part A062- EBR67460502 :D
http://www.searspartsdirect.com/partsdirect/part-model/Kenmore-elite-Parts/Washer-Parts/Model-79629002000/0583/0153200/F1103066/00001
My washer is out of warranty, however should I call Sear's to see if they will send me the part at no charge since the Model# & S/N were listed on the recall.

Offline domain

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You may not have too much luck with them sending you the part. However if the recall update seemed to make it worse, ask if it may be possible to have the display PCB be replaced with the current software uploaded. The part numbers ARE different. Does it seem the same or worse/better than before/after the update?

Offline AJ

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Quote
I would wait for others to chime in, as I do not want any money WASTED.

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Offline rockinrobin

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It was the same after the Update that was done yesterday. However, today I ran it empty using the Diagnostic Test for Spin and it worked then I ran the Drain/Spin Cycle and it completed without any error codes. Tomorrow, I'll run it with a load of laundry and see what happens.
If I get the UE error again then I'll call Sear's to discuss the problem/part.
Otherwise, I'll order it from one of your sources listed above (if needed) but I assume it won't have the software update.

Offline AJ

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Keep us updated, until then maybe another tech will come along with some words of wisdom for us.

Thanks for posting!

Offline rockinrobin

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I appreciate all of your help and input. This is a fantastic website (5 Star Rating).
 :thanks:

Offline niobrara

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Doman, ever replaced the clutch to fix the unbalanced washer?

Offline niobrara

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Domain SP sorry? I've been running into this a lot.

Offline domain

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Doman, ever replaced the clutch to fix the unbalanced washer?
No I have not. Have you? If so, explain the logic please!!! :D

Offline niobrara

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I was reading that a out of balance can be caused with the spring in the clutch on the topload lg's.The logic comes from LG's repairs for the problem. I have one that has had everything replaced's so I ordered one. I will update if it resolves the issue.Wondered if anyone else had run into this, and how you tell if the clutch is the problem?Without replacing everything else !!

Offline domain

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IDK buddy, does not make sense to me??? You would not believe how simple these DD clutch mechanisms are. The only spring I am aware of should not have anything to do with how it spins, as long as it does spin.... :D

Offline niobrara

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I really like there washers. And have not had a lot of problems with them,but now have 3 that keep unbalancing. Looking at the records on them about everything has been replaced,a couple of at least twice.Software was updated also. So I'm trying a clutch on one. One I really think is customer issue. But that still leaves the other two.And yes they all spin. Thanks, hopefully Wild or John can share some information.