Well typical for this wonderful company. I did not get this call as I wanted it. They sent the TV guy/Appliance trainee. He told the customer that he had no clue how to work on it, and the customer cancelled the call. I really wanted to dig into this machine and figure out the problem. I had just fixed his matching washer and could not get the service call created while I was in his house. Again, this wonderful company..... Thanks for the manual though. I'm adding it to my personal collection.