Get Answers to your Appliance Repair Questions

Washer Parts  ·   Dryer Parts  ·   Refrigerator Parts  ·   Dishwasher Parts  ·   Range/Cooktop/Oven Parts  ·   All Appliance Parts 

Author Topic: washer struggles to spin...  (Read 8637 times)

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
washer struggles to spin...
« on: August 23, 2012, 01:34:32 AM »

WM2501HVA

With no load works perfect. Drums spins quiet and freely.

With one king size bed sheet. It struggles to spin. Sometimes will not spin, you just hear a noise like it should be turning. When it does turn you can hear a rubbing/grumble/clicking type sound. LE would be on the screen by the end if I would let it go through all the time on the cycle. Two-three years old.

Tried unplug to reset when I seen the LE code. The problem is still there and sounds like something is failing.

See video and hear audio on youtube.

http://www.youtube.com/watch?v=aXl9rS9o0Ig

Offline tgoods

  • Technician
    Moderator
  • Member Since: Jul 2010
  • Posts: 1861
  • Country: us
    • Buy me a beer through paypal
Re: washer struggles to spin...
« Reply #1 on: August 23, 2012, 09:35:31 AM »
Can't say I've heard that noise before but I'm thinking maybe a loose rotor?

Online scrapiron

  • Technician
  • Member Since: Nov 2011
  • Posts: 635
  • Country: us
  • Service Tech Since 1974
Re: washer struggles to spin...
« Reply #2 on: August 23, 2012, 10:24:21 AM »
Sounds like the splines are stripped in the rotor. Last I heard, the center hub of the rotor was not available separately. You had to replace the entire rotor.

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #3 on: August 23, 2012, 11:23:18 AM »
Are any of you lg authorized? Wondering your opinion from what you heard the likelihood that might fall under the 10 year Stator/Rotor warranty? Thanks for your time!

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #4 on: August 23, 2012, 03:28:54 PM »
Back is off here... Starts to spin then locks up. Any new thoughts now?

http://m.youtube.com/watch?v=_93ROZ_n0i8

Offline LowSL2

  • Technician
  • Member Since: Dec 2011
  • Posts: 1238
  • Country: us
  • My knees hurt
    • Buy me a beer through paypal
Re: washer struggles to spin...
« Reply #5 on: August 23, 2012, 05:45:46 PM »
Looks & sounds like a bad rotor position sensor. It's covered under the ten year warranty if you have an LG authorized service company do the repair. Might be cheaper to buy the part and repair yourself.

Sent from my DROID BIONIC using Tapatalk 2
LowSL2
15+ Years of Professional Appliance Repair Experience
Former $ears/a$e tech

Offline RegUS_PatOff

  • Technician
  • Member Since: Dec 2007
  • Posts: 1410
  • Country: us
Re: washer struggles to spin...
« Reply #6 on: August 24, 2012, 01:53:40 PM »
Back is off here... Starts to spin then locks up. Any new thoughts now?
What's that noise after the Motor stops ?
After leaving this Earth, "Do you want the smoking or non-smoking section?"

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #7 on: August 24, 2012, 02:30:41 PM »
Motor trying to spin I would guess... If you let it go then the LE error comes up.

Offline clman

  • Technician
  • Member Since: May 2012
  • Posts: 68
  • Country: us
  • 25 Years Appliance and Air Conditioning experience
    • Buy me a beer through paypal
Re: washer struggles to spin...
« Reply #8 on: August 26, 2012, 05:00:37 AM »
To be clear on what LowSL2 said. The stator and rotor are warrantied for 7 years (USA). The hall sensor ( rotor position sensor ) is only covered for 1 year. But the a sensor comes with the stator. The manual has the way to test the stator windings. If it's in warranty just call LG for service. There shouldn't be that much difference in the cost of labor only versus buying the parts. Plus you won;t have to worry about dealing with it. 99.9999999999999999% of the time an LE code is a bad stator or sensor.

Offline wildimaginations

  • Technician
  • Member Since: Jul 2011
  • Posts: 714
  • Country: us
Re: washer struggles to spin...
« Reply #9 on: August 29, 2012, 10:15:56 AM »
The hall sensor is now covered the under the motor warranty.  If it's part of the motor, it's covered.  You have a bad hall sensor.  You can tell by the high pitch noise it gives when it's trying to spin.

Hope this helps
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #10 on: August 29, 2012, 11:29:25 AM »
Thanks. Tech ordered all new parts to the motor to be safe.

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #11 on: September 07, 2012, 07:40:05 PM »
Update... New rotor stator and hall sensor. Same problem. Try's to spin, struggles, then the noises from above videos then LE error.

Offline niobrara

  • Technician
  • Member Since: Sep 2009
  • Posts: 1262
Re: washer struggles to spin...
« Reply #12 on: September 07, 2012, 11:37:34 PM »
Control board

Offline wildimaginations

  • Technician
  • Member Since: Jul 2011
  • Posts: 714
  • Country: us
Re: washer struggles to spin...
« Reply #13 on: September 08, 2012, 09:45:57 AM »
The first video sounds like a bearing.  The 2nd video sounds like the hall sensor trying to get the thing to roll.  Check the play on the tub.  It's possible that the bearing has failed and the magnet is rubbing on the stator as it's turning.  Open the door and place your hand on the upper part of the tub and try to rock it up and down.  You will probably hear a clunking noise.  That's a sign that the bearing has failed.
Appliance Service Technician
Authorized servicer on LG appliances.
About 45 mins east of San Francisco

Offline john63

  • Technician
  • Member Since: Feb 2010
  • Posts: 573
Re: washer struggles to spin...
« Reply #14 on: September 08, 2012, 08:42:10 PM »
Is the washer on a *wood* floor?

What is the SERIAL NUMBER?

STATORS virtually *never* fail ( I've never seen had a single STATOR failure---ever).

HALL EFFECT SENSORS can fail if manufactured *before* May 2008 (Serial Number helps)

Stripped ROTORS **can** occur but usually on other models (WM0642 for example)

If the build date indicates that the washer was made *after* early 2008---the most likely cause of failure (especially if the washer is on a *wood* floor) would be a damaged wire(s) on the HARNESS which runs/routes to the HALL EFFECT SENSOR from a plug located at the base of the washer---directly underneath the MOTOR ASSY (slightly to the left).

Unplug washer.

Disconnect the WIRE HARNESS from the HALL EFFECT SENSOR.

Have an assistant/helper hold the WIRE HARNESS while testing continuity of each single wire using a test meter.

Tell your helper to slowly move/flex/bend the WIRE HARNESS to check for cracked wires (internally).

If the WIRE HARNESS shows intermittent continuity when moved/flexed---it should be replaced...

WIRE HARNESS:  6877ER1016F



Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #15 on: September 08, 2012, 11:35:22 PM »
Concrete floor. After all parts replaced I can make it through a full wash cycle empty. With the weight of a king size flannel bed sheet 10lbs wet, it try's to spin and can't.

So the suggestion of control board, and wire harness above... Would you still suggest those knowing this? With the old rotor/stator I couldn't make it through a cycle on an empty load.

1 more week before a&e can come back to look at it again.

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #16 on: September 08, 2012, 11:56:34 PM »
One more piece of the puzzle while I wait for the tech...

If I put into fastest spin cycle I hear it inside the house and I never did before. So perhaps that bearing is bad?

http://www.youtube.com/watch?v=v3oW5vI7oY8


Offline niobrara

  • Technician
  • Member Since: Sep 2009
  • Posts: 1262
Re: washer struggles to spin...
« Reply #17 on: September 09, 2012, 12:40:40 PM »
Could be the bearing however these unit have very few bearing issues harness and hall sensor can be check ed very fast if they check I believe the tech Manuel says replace the control I will try and look it up later I have had a few unit make strange noises like you have one bad sensor one a harness issue and one a control board the tech manual on these unit is very good if followed and the correct testing done I have found

Offline m3chris

  • VIP Member
  • Member Since: Aug 2012
  • Posts: 9
Re: washer struggles to spin...
« Reply #18 on: September 14, 2012, 02:40:42 PM »
I am fixed!! Damaged wire in the harness that one or two of you suggested. Thanks for your time!