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Forum Index => Refrigerator & Freezer Repair => Topic started by: aceunderfire on January 10, 2012, 05:21:07 PM

Title: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 10, 2012, 05:21:07 PM
I am a maintenance man fir a low income apartment complex. Recently they changed the rule and we are to try and repair appliances before we replace them. Well in my storage garage I have 9 hot point refrigerators (model Number HTS17BB) all with the same problem. The freezer is freezing however the refrigerator is not cooling down much! The inside walls of the refrigerator are cool to touch. Can some one guide me in the right direction of what to test.
I also have 3 hot point stoves ( model # RB526) that the oven on indicator is always on and the top heating element is warm to touch. Any Ideas.

I love their new rule I have always wanted to figure out what was wrong with these appliances but they would never let me.  Any help would be greatly appreciated.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: JWWebster on January 10, 2012, 06:53:20 PM
You probably have a bad defrost heater on most of them ice boxes. On the stove the eyes probe which illuminates the light is stuck. You change the eye if it is a smooth top. On regular electric stoves the switch is most likely the culprit. If that was the case you remove the wire front switch to indication light and if it goes out you replace that switch. Why not get a hold of somebody to go through these appliances? If you watch what they do then you can take notes. Of course everybody don't like you looking over their shoulder.  :rofl:
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 10, 2012, 06:56:45 PM
How could I test the defrost heater? Isn't it located in the bottom of freezer or along the back wall.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 10, 2012, 07:47:39 PM
How could I test the defrost heater? Isn't it located in the bottom of freezer or along the back wall.

You could test the defrost heater for continuity with a multimeter.
I tried to look up the location of your defrost heater, but the model number you posted was incomplete.

You can enter the model number in the search box at the top of this page to see a parts diagram of the refrigerator and the location of the defrost heater.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 10, 2012, 07:51:45 PM
ok Ill do that... Here is the complete model numbers!
Hot point refrigerator model # HTS17BB MFRWW (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5131907&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5131907)
Hot point stove model # RB526 C2WW (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D219761&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D219761)
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 10, 2012, 07:55:01 PM
I found it. by the looks of the diagram its in the back wall. When I get to work tomorrow Ill test it and Report in.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 10, 2012, 07:59:34 PM

I found it. by the looks of the diagram its in the back wall. When I get to work tomorrow Ill test it and Report in.


Good job.  O0


Let us know what you find.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 14, 2012, 10:33:55 AM
Well after looking into it there was about an inch of ice under neath the freezer panel and all the way into the vent. I clean it all out and let it thaw over night. I am not quite sure where the defrost heater is. I cleaned everything up real good and turned it back on. Here are some pics. Can some one point out which is the defrost heater. also the fan in the freezer would not come on. I played with it for awhile and got it to come on but it was making a God awful noise. After about 5 minutes it quieted down and everything seems to be running fine. I have to go back into work today So I was going to see If it is building up ice again. Could the fan not working cause my problem?

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 14, 2012, 11:04:18 AM
I have marked the location of the defrost thermostat and defrost heat in the attached photo.
The defrost heater should be located along the bottom, I can't really see it in your photo.
One of the wires from the defrost thermostat will go directly do the defrost heater. On this model the deforest heater is a glass tube and it could be broken.


Here is what a new defrost heater looks like for model HTS17BBMFRWW (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5131907%2526diagram_id%253D21800826&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5131907%2526diagram_id%253D21800826)


GE Heater Def A, part number: AP2639820 (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252FAppliance-Parts%252Fge-heater-def-a-item-number-ap2639820.aspx&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252FAppliance-Parts%252Fge-heater-def-a-item-number-ap2639820.aspx)

(http://appliancejunk.com/images/ordernow.gif) (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252FAppliance-Parts%252Fge-heater-def-a-item-number-ap2639820.aspx&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252FAppliance-Parts%252Fge-heater-def-a-item-number-ap2639820.aspx)
(http://www.appliancepartspros.com/partpic/Z3BqLjBfbXNfODMwMDFYMTVSVy9IRUcvc290b2hwdHJhcC8%3d.jpg) (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252FAppliance-Parts%252Fge-heater-def-a-item-number-ap2639820.aspx&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252FAppliance-Parts%252Fge-heater-def-a-item-number-ap2639820.aspx)


Unit parts replacement parts for General Electric HTS17BBMFRWW Refrigerator (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5131907%2526diagram_id%253D21800826&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5131907%2526diagram_id%253D21800826)

Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: tgoods on January 14, 2012, 11:23:28 AM
That's not a defrost problem, it's a plugged drain problem.  Find the drain in the back under the evaporator.  Use a turkey baster or something to squirt hot water down the drain until it's clear.  If the fan is noisy, replace it.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 14, 2012, 11:40:08 AM
I agree with tgoods

Quote
about an inch of ice under neath the freezer panel

If I could only read this morning... ;)


GE Evaporator Fan Motor, part number: AP3798650 (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252FAppliance-Parts%252Fge-evaporator-fan-motor-item-number-ap3798650.aspx&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252FAppliance-Parts%252Fge-evaporator-fan-motor-item-number-ap3798650.aspx)

Quote
If the fan is noisy, replace it.
  O0

(http://appliancejunk.com/images/ordernow.gif) (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252FAppliance-Parts%252Fge-evaporator-fan-motor-item-number-ap3798650.aspx&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252FAppliance-Parts%252Fge-evaporator-fan-motor-item-number-ap3798650.aspx)
(http://www.appliancepartspros.com/partpic/Z3BqLjBfbXNfMTQxMDFYMDZSVy9IRUcvc290b2hwdHJhcC8%3d.jpg) (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=225193.1&type=10&tmpid=2111&RD_PARM0=http%253A%252F%252Fwww.appliancepartspros.com%252FAppliance-Parts%252Fge-evaporator-fan-motor-item-number-ap3798650.aspx&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252FAppliance-Parts%252Fge-evaporator-fan-motor-item-number-ap3798650.aspx)
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 14, 2012, 02:41:14 PM
On my way to get married I stopped at work and checked on this fridge. Freezer and fridge are both cold. When I go back work Tues I will run hot water into drain tube and test defrost heater. Thanks a million for your help. can I buy you guys a beer.

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 14, 2012, 02:49:12 PM
On your way to get married, really!?

Congrats!!  :banana:
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: JWWebster on January 14, 2012, 05:15:52 PM
Congrats on the wedding. Looks like the heater is gone also. If you replace the heater go ahead and replace the defrost themostat also. Click pix to enlarge.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 01:50:43 PM
Lol yes on my way to get married.......  I came in this morning and the fan in the freezer would rotate a turn and stop.. as soon as I can get to it I will replace. The freezer was good and No ice build up after being plugged in for 3 days. I'm still going to test the defrost heater I have just been slammed today mainly with valves on the dish washers on putting out half pressure.. have had four today...  thanks again I'll report back soon.

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 03:17:37 PM
OK So I took a working fan from another bad unit and that is fixed. I pulled the defrost heater out and tested it. Here is a pic of the tester I'm using. On the beep setting I'm getting a beep plus a reading of anywhere between 35.2 and 44.1. On the ohm setting I'm getting a real bouncy reading unless I apply firm pressure with the probes. I'm not sure If these are good or bad readings. I can't find anywhere what the readings should be between. For now I put it back together and it's plugged in a nd running good.. I can't get them to approve me buying a new defrost heater and thermostat without showing them it's bad....

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: jumptrout51 on January 17, 2012, 07:24:40 PM
The single biggest problem with these refrigerators is the defrost drain hole stopping up.
Make a drain heater from a 6 inch piece of bare copper wire. Wrap it around the heater and insert the other end into the drain hole. This will help keep the hole from freezing.
Secondly,use metal tape and tape the defrost drain trough down thoroughly in the front.
Third,when you set these refrigerators up in the apartments,adjust the front legs so that the refrigerator tilts to the rear.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 07:32:02 PM
Thank-you. When I put the existing wire back down in the tube today I wrapped it around the heater.... I saw today what a dumb move it was to have it where it is originally located......

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: whirlpooltech on January 17, 2012, 07:57:15 PM
The single biggest problem with these refrigerators is the defrost drain hole stopping up.
Make a drain heater from a 6 inch piece of bare copper wire. Wrap it around the heater and insert the other end into the drain hole. This will help keep the hole from freezing.

This has the glass tube heater don't it?
Can you still wrap the wire around it?
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: tgoods on January 17, 2012, 08:25:22 PM
Don't hang a wire from a glass tube heater.  Leave the existing wire just as it was. You posted some excellent pictures.  It is very obvious that you do NOT have a defrost problem.  I don't know why some are insisting that you do.  The frozen drain and iced over vents were caused by the defective fan motor.  Now that you have replaced the motor, these issues should be resolved.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 09:50:37 PM
OK I'll fix it in the morning and hang the copper wire in then..... thanks a million... you any good at dish washers.... lol

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 17, 2012, 10:04:01 PM
Quote
you any good at dish washers.... lol


Yep, just start a new topic and include the model number.  O0
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 10:22:20 PM
I'm going to tinker with them a little more tomorrow and If I don't get them figured out then I'll start the new thread.... thanks again....

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 17, 2012, 10:24:37 PM
Sounds good, but even if you do get them figured out feel free to share with us what you found as your post may help someone else that runs into the same problem some day.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 10:24:44 PM
So I just want to be clear So I can button this thing up tomorrow. The copper wire you are suggesting that I hang 6" into The drain tube. Does this get wrapped around The glass tube or a different location.??????

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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 10:25:25 PM
For sure......

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Title: Re: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 17, 2012, 10:28:18 PM
Sounds good, but even if you do get them figured out feel free to share with us what you found as your post may help someone else that runs into the same problem some day.
For sure. I have a stove I'm working on now got to test a few things on it tomorrow and start a new thread on it as well....


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Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 17, 2012, 10:59:05 PM
So I just want to be clear So I can button this thing up tomorrow. The copper wire you are suggesting that I hang 6" into The drain tube. Does this get wrapped around The glass tube or a different location.??????

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Don't hang a wire from a glass tube heater.  Leave the existing wire just as it was.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: jumptrout51 on January 18, 2012, 07:09:32 AM
Guys the curved end of the existing 'drain heater" wire goes over the heater.
The straight end of the "drain heater" wire goes in the drain.
You will see some attached to the e-coil then go in front of the heater then in to the drain hole.
Too little heat transfer with this method.
Before they started putting the drain heater in these units I made copper wire heater assist and attached to the GLASS heater.
After they supplied the wire I discarded it (TOO SHORT) and replaced with a longer wire.
I have done hundreds and never had a heater failure due to the wire attached to the heater.
I used to use the aluminum ground wire supplied with Maytag washers until they quit supplying it.
If you can get 10 or 12 gauge aluminum wire,it works best for wrapping on glass.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: AJ on January 18, 2012, 07:13:44 AM
Good to know jumptrout51, thanks for posting that.
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 23, 2012, 02:27:22 PM
Thanks a Million guys the fridge works beautifully now....  ;D
Im getting ready to post a thread on some dishwashers I am having trouble with.. maybe you guys can jump over there and guide me in the right direction..
Title: Re: Hot point fridge not cooling! freezer is freezing.
Post by: aceunderfire on January 23, 2012, 02:28:58 PM
You probably have a bad defrost heater on most of them ice boxes. On the stove the eyes probe which illuminates the light is stuck. You change the eye if it is a smooth top. On regular electric stoves the switch is most likely the culprit. If that was the case you remove the wire front switch to indication light and if it goes out you replace that switch. Why not get a hold of somebody to go through these appliances? If you watch what they do then you can take notes. Of course everybody don't like you looking over their shoulder.  :rofl:
The switch was the issue with the stove Thanks.