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Forum Index => Refrigerator & Freezer Repair => Topic started by: sguthrie04 on March 27, 2011, 09:30:22 AM

Title: Kenmore side-by-side refrigerator - crushed ice only
Post by: sguthrie04 on March 27, 2011, 09:30:22 AM
Hi guys,

Wondering if you can help me fix my ice-dispensing issue. My Kenmore side-by-side refrigerator (model GSS22SGRFSS (http://www.repairclinic.com/Shop-For-Parts?s=t-GSS22SGRFSS-%3d%3d)) dispenses ONLY crushed ice, whether it's in crushed or cubed ice mode. It has no issues making ice or dispensing water. We've had a few related issues repaired in the past couple months (water/ice dispenser stopped working altogether for a while, line froze in the door, motor died, etc.), so not sure if this is a byproduct of those fixes.

I did some research and it looks like the arm that turns on/off the crusher feature is the issue - part #329 in this diagram: http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5231333&diagram_id=23949628#d23949628 (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=93887.1&type=10&tmpid=2111&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fpartsearch%252Fmodel.aspx%253Fmodel_id%253D5231333%2526diagram_id%253D23949628). Probably not the arm itself, but perhaps a related spring or mover. Any tips on how to test and repair this?

Thanks as always,

Steve
Title: Re: Kenmore side-by-side refrigerator - crushed ice only
Post by: niobrara on March 27, 2011, 10:22:53 AM
Check your solenoid,If your getting crushed your coupler should be good.Your solenoid needs to move to send cubed ice.When you hit cubed you should get power to it.
Title: Re: Kenmore side-by-side refrigerator - crushed ice only
Post by: schaffersapplian on March 27, 2011, 10:50:16 AM
It could have gotten moisture in the solenoid.  With the Ice bucket out, try and move the plastic arm up and down manually.  If it doesn't move, hit it with a hair drier.  You may need to disassemble and remove the whole assembly  to remove all of the moisture.
Title: Re: Kenmore side-by-side refrigerator - crushed ice only
Post by: sguthrie04 on March 28, 2011, 05:33:01 PM
OK, I've got the drawer out but I'm unclear as to what exactly the solenoid is - the diagram seems to indicate it's the whole rear plastic assembly, which doesn't make sense. Anyone have a picture or better diagram of what I'm looking for?
Title: Re: Kenmore side-by-side refrigerator - crushed ice only
Post by: AJ on March 28, 2011, 06:39:08 PM
#378 in this diagram is the solenoid (http://click.linksynergy.com/fs-bin/click?id=omv7WULuxaw&subid=0&offerid=93887.1&type=10&tmpid=2111&RD_PARM1=http&RD_PARM2=%253A%252F%252Fwww.appliancepartspros&RD_PARM3=.com%252Fpart_details.aspx%253Fpart_id%253D2071947).

(http://www.appliancepartspros.com/sect/b/f/x/bfxhlz2uvt.gif)