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Forum Index => Washer Repair => Topic started by: a.beam.reach on March 20, 2008, 01:44:14 AM

Title: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 20, 2008, 01:44:14 AM
My washer is on the fritz. . .. .   Tonight it sort of sounded like it was out of balance (though a bit different).  When I opened the lid. . . the spin cycle initially seemed fine though a horrible clanking noise and it was not out of balance after all.  I tested the agitation and it works as normal with no noise.  As I tested multiple times the spin cycle got worse and now hardly moves at all. . . . .  It got worse real fast.  I searched the forum but need a bit of help to no where to begin.  Looks like it could be the coupling? transmission?  Any help will be greatly appreciated.  I have already removed the case and am ready to dig in.

Model Number: SAWS800HQ0 icon
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: Repair-man on March 20, 2008, 06:32:16 AM
It's 3:30 AM, and you're ready to dig in?  Heck, I wish I had your energy at that hour...my girlfriend complains enough as it is :)

Your drive coupling is likely bad. See the helpful video here (http://appliancejunk.com/forums/index.php?page=49).
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 20, 2008, 12:17:21 PM
Thanks. . . . for the quick response.  Well it was not quite 3:30 AM on the left coast. . . . just 12:30 AM.  Nevertheless. . . . .  I was not really excited to be up working on it. . . .  but if I don't hurry up and get it fixed, my wife will be hollering for a new one.

I'll dig back into it after work this evening.  Quick question though. . . .  Can it be that the drive coupling is bad but allows the agitate function to work without flaw? It is only the spin cycle that has the problem.

Thanks
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 20, 2008, 09:49:13 PM
Well. . . . I got it apart and I was dissapointed to find that it looks like the drive coupler is in decent to good shape as shown in the below two pictures.  I don't see a 'smoking gun.'  Please let me know your thoughts.
(http://www.goods-byeauction.com/ebayimg/washer/coupler1)
(http://www.goods-byeauction.com/ebayimg/washer/coupler2)
The brake looks ok but seems to be creating a bunch of brake dust as evidenced on the last two pictures of the clutch.
(http://www.goods-byeauction.com/ebayimg/washer/brake1)
(http://www.goods-byeauction.com/ebayimg/washer/brake2)
The clutch is intact. The pads seemed to be worn. . . . the last picture shows the rivet holding the pad almost flush with the top of the pad.  There seems to be a significant amount of rust colored dust from the brake.
(http://www.goods-byeauction.com/ebayimg/washer/clutch1)
(http://www.goods-byeauction.com/ebayimg/washer/clutch2)

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 20, 2008, 09:56:13 PM
Why did ya remove the tranny to replace the coupler? Give us a quick GOOD pic of that EAR on the snap drive anyway sheesh
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 20, 2008, 10:16:30 PM
Why did ya remove the tranny to replace the coupler? Give us a quick GOOD pic of that EAR on the snap drive anyway sheesh

I did not remove the tranny to replace the coupler!  In fact, I did not replace the coupler at all as it appears to be in good shape.  I removed the tranny to further investigate since it 'appeared' to this 'non technician' that the coupler was not my problem.  I am not sure what the EAR on the snap drive is but I will try to figure it out and attach a picture.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 20, 2008, 10:27:40 PM

Alright. . . .  I searched the forum and I still have no idea what the snap drive is.  Please help describe this and I will attach a good picture.

Thanks
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 20, 2008, 11:01:34 PM
 this thang needs to have a good ear on it.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 20, 2008, 11:09:38 PM
If that is ok you gonna need that spin pawl
The plastic part is located under the main drive gear inside the tranny and is an easy fix. To get to it you must remove the clutch from the tranny,and all the 5/16th screws. remove the cover and the main gear will be exposed. I keep it level to stop oil from going everywhere. I remove the snap ring that retains the main drive gear and I gently remove the main gear. The small plastic pawl will be underneith it, If it looks all smashed down then this is why the tranny will not spin. they put these on later model washers to ease the strain on the motor. earlier models would pump and spin at the same time. Newer models will pump out first and then halt for a minute. Then restart and the pawl catches and makes the dang thang spin. dang beer on the keyboard thang. sowwy. :tickedoff:
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 20, 2008, 11:12:17 PM
a spin pawl pic
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 02:24:21 AM
OK. . . . . looks like the EAR on the snap drive is good.
(http://www.goods-byeauction.com/ebayimg/washer/snapdriveear1)


Now. . . . I'll dig into the tranny.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 09:13:50 AM
that thing looks broken to me. I am holding one in my hand right now, the tip end of that ear looks chipped,man I think that is your problem. give me your address(using email) and I will mail you this one. It is used but it is ok. You can have it.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 11:27:37 AM
Wow. . . I appreciate your generous offer but I think maybe mine looked broken from my BAD pictures.  I don't have one to compare to but there does not look like anything is broken.  I have attached 3 more pictures for confirmation.

(http://www.goods-byeauction.com/ebayimg/washer/ear1)
(http://www.goods-byeauction.com/ebayimg/washer/ear2)
(http://www.goods-byeauction.com/ebayimg/washer/ear3)
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 12:13:10 PM
Now from that angle the part looks ok.
better start in on the tranny. I have one by the way out by the shop in a bucket. My buddy took a crow bar to it and knocked a hold in the cover. I told him he had to remove the agitator. LOL
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 01:18:50 PM
Well. . . ..    I found my problem or at least "a" problem.  One fourth of the teeth on the main gear are sheared off.  Now my question / concern is should I believe that this a symptom rather than the problem.  What caused the failure?  Or does the part just fail over time from normal (albeit somewhat heavy use / family of 5 with 3 young kids) use?

What is my best bet?  Can I just replace the main gear?  If I do. . .   I obviously need to dump the oil and all the particles and clean it out.  What kind of oil do I use to replace it?  The washer is about 7 years old with the use described above.  I would like to fix this one if I can but do I need to just get a new washer?

(http://www.goods-byeauction.com/ebayimg/washer/gear1)
(http://www.goods-byeauction.com/ebayimg/washer/gear2)

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 02:26:14 PM
Yeah I have seen that before, them gears are made of plastic.
gee a new one of them gears is about 50 bucks. I have a used one.
you want it? I have seen these dudes in laundry matts do this. and folks with huge familys. what about that spin pawl ...it look ok? :)
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 02:34:39 PM
The spin pawl looks fine. . . . .  I am just debating whether I should just find another machine on craigslist or somewhere.  Mostly because of how long it's going to take getting my machine back running.  My wife is going crazy already.  How much for your gear?  What kind of oil do I need. . . .  I'll need to see if I can find it locally. 

Thanks
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 02:44:09 PM
I will give it to you. I live in mobile. where are you? I have a transmission sitting in a bucket in my back yard. The oil is just GS90 the same stuff what goes in motorbikes.Have you got an appliance boneyard near you? or an appliance parts store.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 02:49:50 PM
Wow. . . . Thanks!

I'll send you my address via email. . ..   I am all the way in Bend, Oregon.  I can send you a USPS Priority shipping label in a PDF file if that will work for you?

also. . . . am I going to be able to find the oil locally you think?

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 02:52:21 PM
Just go to automotive store and get some 90 weight gear oil
sure I will send it. It is ok with me. :)
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 04:22:57 PM
I just double checked my Spin Pawl and now I am not sure if it is right or not.  Her are 4 pics.  Is it good?
(http://www.goods-byeauction.com/ebayimg/washer/pawl1)
(http://www.goods-byeauction.com/ebayimg/washer/pawl2)
(http://www.goods-byeauction.com/ebayimg/washer/pawl3)
(http://www.goods-byeauction.com/ebayimg/washer/pawl4)

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 05:30:01 PM
it looks good. If it was bad the nub end would be all smashed down
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 21, 2008, 05:32:28 PM
I have been fishin for the last 2 hours. I caught an old cork and a lawn chair.The only thing biting was the skeeters. Pretty day for it 75 degrees slight breeze out of the gulf. The only thing catching fish were the pelicans. My 2 grand boys enjoyed it immensely.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 05:41:40 PM
I'm jealous. .. . .   You were outside in the sun. . ..  I woke up to a fresh blanket of snow and a broken washer.  Glad to hear you got out with your grandsons! 

I have sent a PDF shipping label via email.

Thanks,

Trevor


Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: AJ on March 21, 2008, 05:43:05 PM
Fishing and 75, sounds great! We woke up to 12 inch's of snow. :)


a.beam.reach,

Awesome photos! I hope you can keep them around so other can see them and learn from them too.


Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 21, 2008, 05:57:05 PM
AJ-

You bet. . . ..  I'll leave the pics up.  It's the least I can do for the great help I have received here!

Thanks!
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: AJ on March 21, 2008, 05:59:56 PM
AJ-

You bet. . . ..  I'll leave the pics up.  It's the least I can do for the great help I have received here!

Thanks!

Thanks!
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 22, 2008, 12:30:03 PM
OK I have the gear here in a zip lock bag.
My dang pc adobe whatever won't do the pdf.
Give me a confirmation number or something and I will take it to the nearby ups store. I have your address.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 22, 2008, 02:36:54 PM
The label was / is actually for the regular Post Office (USPS) and unfortunately they won't have clue if you were to take it there without the label.  Neither would UPS if I printed a label that way.

The label will have to be printed first.  I have sent it to you again as just a JPG image.  This should work. . . .let me know.   The post office will have a small free box available that the label will work on.

Thanks,

Trevor

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 22, 2008, 05:50:59 PM
OK I found a nice FSP water valve box and I placed the gear that is in the ziplock bag inside the box and I put the printed label on the box and she is ready to go. The UPS store is closed but the UPS guy should swing by here Monday and I will give it to him. I have mailed hundreds of these from my appliance parts store before I retired. I think she will fly.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 23, 2008, 10:35:26 PM
Thanks for all your efforts! . . .. . .   The label I sent is for the Post Office not UPS.  Please hand it to the post man not the UPS man.

Thanks,

Trevor
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 24, 2008, 09:13:56 AM
OK I will put it in the mailbox now.
That lable looks real simular than UPS lables we had at work. Anyway I have sent it on it's way. I went to the post office(only a block away from here) I handed it personally to the mail clerk.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 28, 2008, 01:01:47 AM
I am sitting enjoying an ice cold beer!  I only wish that I could buy JWWebster one and enjoy one with him right now!

THANK YOU JWWebster for all your help and your efforts in sending the new gear for my tranny.

The gear arrived in the mail this afternoon and I took the tranny completely apart and cleaned all the crud out and put it back to together with the new gear.  This sort of seemed overwhelming at first but actually was quite easy.

My washer is purring quietly and even better. . .. . my wife is just as quiet. . .  now that she can quit going to the laundromat.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 28, 2008, 09:43:43 AM
I am glad I was able to help.
That is why I do it.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 30, 2008, 12:39:33 AM
Looks like I started celebrating too early. . . .

After about 4 loads the washer ain't purring no more!  Though it is still "working". . .  it sounds bad.  It clanks real bad until it comes up to speed.  Sometimes when you lift the lid you can see that the brake is not engaging.   Interestingly, when the brake does not engage to slow the tub. . . .   If you start the motor again before it stops on it's own. . . . the clanking does not occur.  Sometimes the brake does not seem to disengage when you start the washer.  Again. . . .  I need help knowing where to begin. . . It seems that my problem has to do with the brake.  because this is all a bit hard to explain I put it on video and uploaded it here:  http://www.youtube.com/v/Ugj84hHEyGA

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: Repair-man on March 30, 2008, 06:06:37 AM
It sounds like a bad basket drive/clutch assembly from here.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: AJ on March 30, 2008, 07:57:01 AM
Quote
because this is all a bit hard to explain I put it on video

Awesome!

I think a video can be a great tool. It can help a lot when trying to explain what is going on with a appliance. It is so helpful when you can see and hear what the appliance is doing.

I added your video to our Appliance YouTube Group (http://www.youtube.com/group/appliance).  O0
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 30, 2008, 08:53:26 AM
I figured you was gonna have problems when I saw that brake part laying on the floor.Maybe you need this clutch kit here. You must have a big family. I guess I should have sent ya the clutch too I still have it.

http://www.repairclinic.com/SmartSearch/SSPartDetail.aspx?PartID=2670&PPStack=1
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 30, 2008, 02:49:52 PM
I wondered about this from the start and even mentioned it in my 3rd post.  At first glance. . . everything looks good on the clutch assembly but with a second look . . . . the pads are quite worn.  The pictures below are of the clutch the first time I took it apart.  I have not yet taken it apart for the second time but assume it likely looks the same.  Do you think it is just worn pads or a weak spring?   I suspect the clutch was actually my initial problem that caused stress to the tranny and thus broke the main gear.  Is this plausible?  I hope I did not screw it up again.

JWWebster if I send you another shipping label do you mind sending me your clutch?

Thank you again for your help!

(http://www.goods-byeauction.com/ebayimg/washer/clutch1)
(http://www.goods-byeauction.com/ebayimg/washer/clutch2)

Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 30, 2008, 08:02:33 PM
I will send it to ya
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 30, 2008, 11:38:33 PM
Thank you. . . .  I have sent a JPG shipping label to your email.

So do you think the pads on my clutch are just too worn?  Do you think this problem may  have been the cause of my tranny gear failing? or ..  .. . are the two problems just coincidental? I just hope I did not mess it up again!


Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on March 31, 2008, 02:27:14 PM
OK you owe me 1.39 That is how much the bubble pack cost me when I sent the clutch this morning.
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on March 31, 2008, 02:30:14 PM
No problem. . . . .  I'll send that to you and then some for all your help!
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: a.beam.reach on April 04, 2008, 12:47:22 AM
Ok. . . ..  The clutch arrived today from Mobile, AL. (JWWebster) and so I dug back in.  I took the machine apart and discovered the 'Ring, retainer' above the clutch was loose in the clutch housing.  I am certain I reinstalled it correctly but reckon it lost some of it's tension.  Nevertheless, I tightened it's tension and reinstalled it but thought I would replace the clutch with the one from JWWebster anyway. It was quite dirty / greasy and I cleaned it the best I could.  I got the machine back together and guess what. . . . . . SMOOTH as can be but the tub would only spin after I started the spinning it with my hand.  I took the machine apart again and though there was no longer any visible grease on the clutch. . . I cleaned it again.  I put the machine back together and SAME STORY.  I took it back apart and put my old clutch back in. . . . I made sure the retainer was still tight (it was) and put it back together.  I started her back up and she is running like a champ!

The moral:  When you reinstall your clutch. . . . make sure the retainer has tension.  . . AND once grease gets on your clutch pads. . . . well I am not sure how you get it off where there is enough friction to make it work properly.

I hope this helps someone!  Thanks to all and JWWebster I sent a little green your way today.

Thanks!
Title: Re: Whirlpool SAWS800HQ0 will AGITATE but won't SPIN
Post by: JWWebster on April 04, 2008, 10:31:25 AM
Well thank you to the highest. I am glad you got it going.