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Forum Index => Washer Repair => Topic started by: TechGuy on October 10, 2010, 06:58:52 PM

Title: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on October 10, 2010, 06:58:52 PM
I have a 2 years old GE Profile Washer WPRE8350H1WT.  It is noisy during the wash cycle.  The noise is coming from the motor changing direction.  I have read the threads in this forum related to my problem. 

I think the mode shifter is no good because of the following conditions:
- 4 flashes on the motor inverter board
- open circuit on the mode shifter coil
- the inner tub is moving with the agitator

1.  The transmission and washer tub is covered by the 10 years warranty.  I think the mode shifter is the transmission.  Am I correct?

2.  How long is needed to change the mode shifter? The warranty is only cover parts after 1 year.  I like to estimate how much is the labor cost.  What is the labor cost?

3.  If I decided to change it myself, will GE give me the mode shifter.

4.  Is the inverter board on the motor at fault causing the mode shifter coil to fail? 

Thank you in advance for your help.

Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on October 11, 2010, 11:20:43 AM
The motor blinks on and off all the time. It blinks faster when running.
If it ain't acting right it will display flashes:

1 flash bad motor
2 flashes slipping belt
3 flashes corrupted software bad motor
4 flashes failed mode shift circuit
5 flashes bad motor
6 flashes locked motor check for objects between tub
7 flashes bad lid switch.
8 flashes motor overheated too much soap
9 flashes brake resister is toast bad motor.

Washer won't spin:
To Reset the Inverter board on the motor push the timer knob in so the washer is idle or if digital have the machine in the off position. Unplug the machine for one minute. Plug back in and raise and lower the lid six times within 12 seconds. This might take more than one time.

After resetting the inverter board, put the machine in a spin cycle and see if it runs. If not, check for a green blinking light on the inverter board. It will flash failure codes according to the info listed above. If no light you probably have a blown fuse built into the neutral side of the harness on the white/red wire.

The part you need is wh49X10041

Ryan had a comment recently in this forum:

I am going to give some estimated stats on what I have experienced over the past 3-4 years. Note that this is only out of warranty stats because if it is in warranty I replace the motor without hesitation.Also this may not reflect what other tech may be seeing.

I have seen about 50-60 motor related problems with these washers.

About a dozen or so fuses blown. Replacing the fuse put them back to work with no more problems. Note that the fuse is not going to be on the models being made now.

I have had to replace 3 motors because the fault wouldnít clear or it came back.

I had one fuse that blew as soon as I put it on and I believe the motor was bad but the customer opted out of the repair.

The rest I have cleared the code without any more problems.

On the early models there was a problem that when the customer opened the lid when the shifter coil was in the middle of shifting from wash to spin it would hang in shifting mode. This would cause the coil to have 135 VDC the whole time the lid was opened. During normal operation the135 VDC is only on the coils for the first 18 seconds when the washer is changing from wash to spin mode.

Naturally this would cause the shifter to fail. Then the motor will display the shifter failure code (4 flashes) and the washer will not wash properly.

The new motors will not do this. This is not something that the customer done wrong because it is supposed to be ok to open the lid at anytime.

As for the codesÖ

Over the years I have grown to hate self-diagnostics on appliances, which is what the codes are more or less. Too often when I go on a service call for any appliance that is giving a self-diagnostics code the board that is doing the diagnostics is what the problem is to start with.
(If this makes any sense).

I donít think the customer is doing anything wrong.

Overall I like the design of this machine but they got some kinks they need to work out. Should have been worked out before they went on the market.

For anyone else that may read this threadÖ

Donít just clear the code. See what the code stands for and check what ever the code says is bad. If it doesnít seem to be bad clear the code. If it seems to be bad, replace it then clear the code.

For example if it is the lid switch code check the lid switch and if the lid switch is ok clear the code. If the code comes back the motor is bad.

Shawn (http://www.youtube.com/watch?v=fjHzxKW4Qw8&<br />feature=player_embedded)


GE Hydrowave Service Manual (https://docs.google.com/fileview?id=0B5If-wTgYWH5MmRhYTM3ODMtMzIwMC00OTY3LTk2NzItZWYxMGFiZTVlMDM1&hl=en)
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: ryan111 on October 11, 2010, 12:10:17 PM
If the spin basket is turning when it should be agitating then the sifter coil is most likely. You can check for continuity across the two wires that come from the sifter. If it is open the sifter is bad. If not you are more than likely looking at a bad motor. But be warned on some early models the motor would cause the sifter to go bad so if you replace the sifter and the motor causes the sifter to fail again you will be in the same boat.

http://appliance-repair-it.com/GE-washer-repair.html

http://www.appliance-repair-it.com/washer-repair.html

http://appliance-repair-it.com/GE-washer-disassembly.html
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on October 11, 2010, 01:22:09 PM
I measured the mode shifter coil resistance.  It is open.  Therefore, the coil is bad.

Do you know the washer manufacture date with the bad motor which kills the mode shifter coil?  According to the serial number, my washer was made on May 2008. 

From watching the GE Washer Disassembly Video, it may take two hours or more to replace the mode shifter assembly. Even the parts are covered by the warranty, I am looking to pay $200 - $300 for the labor.  This washer is getting expensive. 
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: ryan111 on October 12, 2010, 09:04:46 AM
I can replace it in 45 mins if all goes well 1 hour if something gives me trouble. So someone who has never done it before 2 hours may be about right.

I have been looking for the service bulletin on this for you but right now I can't put my hands on it. If I find it I can tell you more. 
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: ryan111 on October 12, 2010, 09:29:24 AM
I found the bulletin. There is a tag on the motor that has a part number. The tag will have a bar code and it will say use in auto clothes washer only. When you find that tag there will be a part number if the part number is one of these then you have the faulty motor. Some have a second tag on the top if the motor, which supercedes the part number on the other motor tag. So if you see two tags go by the one on top of the motor.

175d516g014
175d516g015
175d516g016
175d516g026
175d516g027
175d516g028
175d516g029
175d516g030
175d516g031

If the part number on the motor is one of those I donít recommend changing the sifter without the motor.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on October 12, 2010, 10:30:41 AM
In other words you don't recommend the shift mode coil be replaced without replacing the motor as well if his motor has any of them numbers you listed. Correct Ryan?
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: ryan111 on October 12, 2010, 11:22:06 AM
Yes, that is what I am saying.

The motor had a program problem. What would happen is if the customer opened the lid within the few seconds that he motor was sending high voltage to the sifter coil (which happens when the coils is being pulled up) the high voltage would stay on the coil until the lid was closed again. Being that the high voltage was only supposed to be on the coil for a few seconds naturally if the door is left open for some time it will burn the coil.

You would think the chances of the lid being opened in that short time frame would be slim but that didnít turn out to be the case. Theoretically if you make sure you never open the lid while the washer is in use it would never happen but that is a gamble.

The newer motors are programmed so that this will not happen. 
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on October 12, 2010, 12:08:45 PM
Yes, that is what I am saying.

The motor had a program problem. What would happen is if the customer opened the lid within the few seconds that he motor was sending high voltage to the sifter coil (which happens when the coils is being pulled up) the high voltage would stay on the coil until the lid was closed again. Being that the high voltage was only supposed to be on the coil for a few seconds naturally if the door is left open for some time it will burn the coil.

You would think the chances of the lid being opened in that short time frame would be slim but that didnít turn out to be the case. Theoretically if you make sure you never open the lid while the washer is in use it would never happen but that is a gamble.

The newer motors are programmed so that this will not happen. 


This washer is at my mother's house.  This is exactly what she was doing for the last two years.  When she leaves the house, she will open the lid.  The lid will be open for hours at a time.  I suggested to buy a front load washer two years ago. But she wanted a top load because she likes to open the lid in mid cycle.

Thanks Ryan for digging up the motor service bulletin.  I will check the motor number later today.

I do not understand that why there is no recall on the inverter board or motor/inverter assembly.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on October 12, 2010, 02:19:42 PM
I have a 175d5106g030 motor.  Therefore, I need to change the motor too. 

Mode shifter WH38X10017

The new motor WH20X10052

GE authorized service company charges $79 to do diagnostic.  $96 per labor hour to do the work.  I estimate it will 2 hours to change the mode shafter and motor.  I am looking at $300 or more labor charge.  I can buy a new washer with $700!!!

The mode shifter is covered by the 10 years warranty.  The problem is the motor.  Will GE cover the motor because the motor kills the mode shifter?  If I have to pay for the motor and labor, I may as well buying a new washer.

Anyone knows of any class action against GE on this problem.  I found the service bulletin that Ryan mentioned.  It was issued on Jan 2009.  But there is no recall on this problem because there is no fire or injury involved with the problem.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on October 12, 2010, 05:05:32 PM
Install a new mode shifter and tell mom to leave that lid be.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on October 12, 2010, 06:02:05 PM

That is what I am thinking too.  Install the mode shifter myself.  We know the issue with the inverter, she just keeps the lid on while the washer is running.

I read a post from somewhere that there is a non-resettable fuse in-series with the mode shifter coil.  This fuse is inside the shifter.  If the coil is okay, I may buy the non-resettable fuse from Mouser for couple of dollars.  On second thought, I may add a fuse at the motor connector such that the external fuse will go first before the internal fuse go.  This way, I don't have to take the whole washer apart to change the mode shifter - just change the fuse.  But there is a chance that internal fuse may be a high temperature fuse to protect the coil from starting a fire. 

But I am writing to the GE Customer Relation to explain the situation that they issued the service bulletin on Jan 2009 which was within my first year warranty period.  Hoping GE will pickup the whole cost.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on October 12, 2010, 10:07:54 PM
What ya could do is cut a hole in the side and install a foot pedal so she can manual shift that puppy on demand! LOL
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on November 03, 2010, 06:03:31 PM
After contacting GE warranty related to the faulty motor inverter board killing the mode shifter as detailed in the Service Bulletin Jan 2009, GE agreed to replace the motor and the mode shifter.  Parts and labor will be covered by GE warranty even this washer is two years old without extended warranty.

The service technician appointment is next week.

I like to thank JWWebster and ryan111 for the help.  With ryan111 mentioned the GE Service Bulletin, I was able to download a copy of the service bulletin and sent it to the GE warranty to prove that GE knew about the motor inverter board problem back in Jan 2009 and choose not to recall the faulty motor.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: ryan111 on November 03, 2010, 06:12:48 PM
I am glad to hear they are going to take care of it for you. They should since it is a engineering problem but I am somewhat surprised that they did. Sometimes it depends on which rep. you get when you call. Knowing they had the problem didnít hurt. 
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: Washaman on November 03, 2010, 06:34:09 PM
BEHOLD! The green light of death! Hahaha!
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: MajorApp on November 03, 2010, 08:49:45 PM
Will someone post that service bulletin please?
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on November 03, 2010, 11:53:46 PM
The motor blinks on and off all the time It blinks faster when running. That is normalment mon ami.
If it ain't acting right it will display flashes:

1 flash bad motor
2 flashes slipping belt
3 flashes corrupted software bad motor
4 flashes failed mode shift circuit
5 flashes little green men bad motor
6 flashes locked motor check for objects between tub
7 flashes bad lidswitch.
8 flashes motor overheated too much soap
9 flashes brake resister is toast bad motor.

To Reset the Inverter Board: Push the timer knob in so the washer is idle. Unplug the machine for one minute. Plug back in and raise and lower the lid six times within 12 seconds.

After resetting the inverter board, put the machine in a spin cycle and see if it runs. If not, check for a green blinking light on the inverter board. It will flash failure codes according to the picture above. If no light you probably have a blown fuse built into the neutral side of the harness on the white/red wire.

Extra Extra read all about it (http://docs.google.com/fileview?id=0B5If-wTgYWH5MmRhYTM3ODMtMzIwMC00OTY3LTk2NzItZWYxMGFiZTVlMDM1&hl=en)
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on November 18, 2010, 10:38:42 PM
Finally, 2 technicians came this morning to replace the mode shifter and the motor.  My mother washing machine is back in business.

After they left, I checked the motor part number.  It is one of the faulty motor which is  listed in the Service Bulletin.  I am back to almost square one.   :( I cannot believe that GE is still selling the faulty motor after putting out the service bulletin almost 2 years ago. 

Well,  >:( have to spend more time to deal with GE or the GE authorized service company or BOTH.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: Washaman on November 18, 2010, 11:12:12 PM
Where can I find this service bulletin with the faulty motors?
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on November 19, 2010, 11:33:41 AM
Where can I find this service bulletin with the faulty motors?

"Open coil on mode shifter - motor part numbers.pdf"
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on November 19, 2010, 12:05:30 PM

 HYDROWAVE WASHERS, OPEN COIL ON MODE SHIFTER ASSEMBLY, These symptoms can be caused by the motor inverter sending excessive current to the mode shifter coil and opening the coil circuit. This can occur if the customer has lifted the lid during disengage and lifts the lid again during engage for agitate or rinse. Note that some models engage the mode shifter during the fill portion of the cycle. Check the resistance of the mode shifter coil. If there is no resistance, the coil is open and the mode shifter assembly must be replaced. In addition to the mode shifter, replace the motor inverter assembly if the part number on the motor label is one of the following: {open document below to see...} EWA5600G0WW EWA5600G1WW EWA5600G2WW GBSR3140H3WW GCSR2090H6WW GENESISDUMMY GFSR3110H0WW GFSR3110H1WW GFSR3110H2WW GFSR3110H3WW GHDRE527H0WW GHDRE527H1WW GHDRE527H2WW GHDSR209H6WW GHDSR316H0WW GHDSR316H1WW GHDSR316H2WW GHDSR316H3WW GJRR4170H0WW GJRR4170H1WW GJRR4170H2WW GJRR4170H3WW GJSR2080H6WW GJSR3140G0WW GJSR4160H0WW GJSR4160H1WW GJSR4160H2WW GJSR4160H3WW GKSR3140H0WW GKSR3140H1WW GKSR3140H2WW GKSR3140H3WW GNSR3150H0WW GNSR3150H1WW GNSR3150H2WW GNSR3150H3WW GSSR4170H0WW GSSR4170H1WW GSSR4170H2WW GSSR4170H3WW GVSR1060H6WW GWRE6270H0WW GWRE6270H1WW GWSE5240H0WW GWSE5240H1WW GWSE5240H2WW MNSR1090H6WW VBSR3100G3WW VLSR1090G6WW VVSR1030H6WO VWSR4160G3WW WARE5260DCWW WBB2090F2WW WBB2090G6WW WBB4500E6WW WBB4500G0WW WBB4500G1WW WBB4500G2WW WBB6700F2GG WBSR3000G0WS WBSR3000G1WS WBSR3000G2WS WBSR3000G3WS WBSR3140DCWW WBSR3140G0WW WBSR3140G1CC WBSR3140G1WW WBSR3140G2CC WBSR3140G2WW WBSR3140G3CC WBSR3140G3WW WCCB1030F3WC WCCB1030H0WC WCCB1030H1WC WCCB1030H2WC WCCB1030H3WC WCCB1030H4WC WCCB1030H5WC WCCD2050F3WC WCCD2050H0WC WCCD2050H1WC WCCD2050H2WC WCCD2050H3WC WCCD2050H4WC WCCD2050H5WC WCRD2050F3WC WCRD2050H0WC WCRD2050H1WC WCRD2050H2WC WCRD2050H3WC WCRD2050H4WC WCRD2050H5WC WCRE6270G0CC WCRE6270G0WW WCRE6270G1CC WCRE6270G1WW WCRE6270H0CC WCRE6270H0WW WCRE6270H1CC WCRE6270H1WW WCSR2090DCCC WCSR2090DCWW WCSR2090DGCC WCSR2090DGWW WCSR2090G1CC WCSR2090G1WW WCSR2090G4CC WCSR2090G4WW WCSR2090G6CC WCSR2090G6WW WCSR4170DCCC WCSR4170DCWW WCSR4170G0CC WCSR4170G0WW WCSR4170G1CC WCSR4170G1WW WCSR4170G2CC WCSR4170G2WW WCSR4170G3CC WCSR4170G3WW WDSR2080DCCC WDSR2080DCWW WDSR2120J6WW WHDRE526E6WW WHDRR418E6WW WHDRR418G0WW WHDRR418G1WW WHDRR418G2WW WHDRR418G3WW WHDSR109J6WW WHDSR209DCWW WHDSR315DCWW WHDSR316G0WW WHDSR316G1WW WHDSR316G2WW WHDSR316G3WW WHRE5550H0WW WHRE5550H1WW WISR106DGBWW WISR106DGCWW WISR309DGBWW WISR309DGCWW WISR409DGBWW WISR409DGCWW WJRE5500G0WW WJRE5500G1WW WJRE5500G2WW WJRE5550H0WW WJRE5550H1WW WJRR4170E6CC WJRR4170E6WW WJRR4170G0WW WJRR4170G1WW WJRR4170G2WW WJRR4170G3WW WJSR4160DCCC WJSR4160DCWW WJSR4160G0WW WJSR4160G1WW WJSR4160G2WW WJSR4160G3WW WKRE6280DCWW WKSE5260E6WW WLDSR416F2W WLDSR416F2WC WLRE4500G0WW WLRE4500G1WW WLRR4500G0WW WLRR5000G0WW WLRR5000G1WW WLSE4000G0WW WLSR2200J6WW WLSR3000G0WW WLSR3000G1WW WLSR3000G2WW WMCD2050G0WC WMCD2050H0WC WMCD2050H1WC WMCD2050H2WC WMCD2050H3WC WMCD2050H4WC WMCD2050H5WC WNCK2050H0WC WNCK2050H1WC WNRD2050DCWC WNRD2050E0WC WNRD2050G0WC WNRD2050G0WC WNRD2050G1WC WPRB8350H0WT WPRB9220DCCC WPRB9220DCWW WPRE6100G0WT WPRE6100G1WT WPRE6100G2WT WPRE6150H0WT WPRE6150H1WT WPRE6280DCWW WPRE8100G0WT WPRE8100G1WT WPRE8150H0WT WPRE8150H1WT WPRE8320H2WT WPRE8350H0WT WPRE8350H1WT WSERE526F2WW WSERR417F2WW WSRE5260DCWW WTRE6260F2GG WVSR1060DCWW WVSR1060G6WW WWRE6260DCCC WWRE6260DCWW WWSE5240G0WW WWSE5240G1WW WWSE5240G2WW WZRE5260F2GG HLSR1090J6WW HNSR3110H0WW VBSR2060G0WW VBSR3100DCWW VBSR3100G0WW VBSR3100G1WW VBSR3100G2WW VBSR3100G3WW VLSR1090G6WW VVSR1030H6WO VVSR1070DCWW VWSR4150DCWW VWSR4160G0WW VWSR4160G1WW VWSR4160G2WW VWSR4160G3WW EWA6500DCWW GBSR3140H1WW GBSR3140H2WW GBSR3140H3WW GHDRE526G0WW GJSR3140DCWW GJSRP080DCWW GKSR2120DCWW GNSR2140DCWW GUSR2150DCWW GVSR1060H6WW GWSE5190E6WW HNSR2120DCWW HNSRP080DCWW MNSR1070DCWW MNSR1090H6WW WPRE5240E6WW WPRE8320H0WT WPRE8320H1WT
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: AJ on November 19, 2010, 12:18:12 PM
Where can I find this service bulletin with the faulty motors?

I have attached a copy of the service bulletin that JW linked too.

Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: Washaman on November 19, 2010, 01:24:24 PM
Thanks. I have one of these washers I bought new 3 years ago, and I am waiting for the motor to quit. I have another here with a bad motor and I want to check to see if this is one of the bad ones. What, if anything, is GE doing about this?
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on November 19, 2010, 01:33:54 PM
My mother's GE Profile Top Load was purchased in August 2008.  The Service Bulletin was released in Jan 2009.  If GE recalled the motors back in Jan 2009 while the warranty is still within the first year, the mode shifter will not be burned out.  This is the argument I used to get them to pay for mode shifter, motor and labor.  YMMV though.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: jumptrout51 on November 19, 2010, 07:19:07 PM
GE crammed the born to fail rotary compressor in their refrigerators for more years than I care to remember, then they crammed the born to fail control board in other fridges without any conscience.
I believe GE does business on percentages of failure vs quantity.

I have made good repair bucks on GE's incompetence.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on November 20, 2010, 08:51:57 AM
What is funny about it is GE used to be so reliable years ago. You had confidence to buy a GE simply on that name. Not anymore. You could not melt down any GE mess and pour it on me. It is all junk now. What GE needs to do is go back to the old style top loading washer that made them famous. I would love to be in charge of a retooled factory for GE in my area. I bet I could get em back on track. The Gov needs to crack down on all these so called appliances that are supposed to outperform the older stuff.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: Washaman on November 20, 2010, 01:49:23 PM
I have one of the old GE washers dowstairs right now. Model #WWA8340GAL. Works great till it goes into spin cycle, leaks water. I need to order the top tub gasket and it should be fine. That thing is a tank!
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on December 04, 2010, 10:50:08 AM
Finally, 2 technicians came this morning to replace the mode shifter and the motor.  My mother washing machine is back in business.

After they left, I checked the motor part number.  It is one of the faulty motor which is  listed in the Service Bulletin.  I am back to almost square one.   :( I cannot believe that GE is still selling the faulty motor after putting out the service bulletin almost 2 years ago. 

Well,  >:( have to spend more time to deal with GE or the GE authorized service company or BOTH.

Final update, I hope...
The newly installed motor has the latest part number on the box.  But the drawing number on the motor is one of problem motor listed in the Service Bulletin.  If this motor was modified, it should another label with the new drawing number on the top of the motor.  But there is none. 

Instead of paying a technician to change the motor again, GE gives me 2 year extended warranty on the washing machine - just in case the motor is a bad one.  This is a full warranty - not just for the motor and the mode shifter.

I am very lucky to get the 2 years old washing machine repaired for free and get an additional 2 years of extended warranty.  I like to thank you the members who gave me a hand on troubleshooting my problem.  Without their help, I do not have enough evident to proof that GE is at fault with my washing machine.
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: JWWebster on December 04, 2010, 11:54:38 AM
Lets keep our fingers crossed and that lid shut  O0
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: ryan111 on December 04, 2010, 06:15:37 PM
The only way you should have gotten a new faulty motor is if an independent service company that had the motor on the shelf for a long time did the repair. From what I understand the faulty motors shouldnít have been sold from GE in a while now. But I can see and independent service company still having one of the old motors. The bad part is if I had one of the old faulty motors it would take an act of congress for GE to take it back but if I installed it and it failed I could easily get GE to cover the new motor under warranty regardless of the age of the washer. I got a motor now that may be one of the faulty motors. I need to check because I know I have had it for a right good while. 


Good job on getting this taken care of! Good luck!
Title: Re: GE Profile Washer Top Load Noisy During the Wash Cycle
Post by: TechGuy on December 04, 2010, 06:42:52 PM
There is a packing slip on the box which holds the new motor.  The packing slip has the order date of 2 weeks before the service call.  The box was open in front of me.  For sure, it is not an old stock carried by the authorized GE service company in Canada. 

Thank you for the service bulletin information.