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Forum Index => Chit Chat => Topic started by: bigjon30 on September 10, 2009, 06:30:33 PM

Title: just opened a business in miss
Post by: bigjon30 on September 10, 2009, 06:30:33 PM
i was wondering how i could get certified with warranty companies as a service tech

any info you guys could give would be greatly appreciated
Title: Re: just opened a business in miss
Post by: Repair-man on September 10, 2009, 06:34:28 PM
Do you have any documentation classifying you as a service technician?

If so, go directly to the manufacturers and seek an application for ISP (Independent Service Provider). If  you are talking about working for the after-market service contract companies, they will hire most anybody, and do so with relative impunity. Either way, they all have set limitations on what they pay per call. Most of them require that you provide a substantial amount of contractor liability insurance. In my case a minimum of $1,000,000 liability policy got me in the door to several of them.

Sears Service Live, for example has an application HERE (https://www.servicelive.com/MarketFrontend/providerRegistrationAction.action).

Good luck with your new business! It is a satisfying and profitable career choice.
Title: Re: just opened a business in miss
Post by: bigjon30 on September 15, 2009, 01:06:05 PM
no documentation yet i need to know where i go to get that to any info you guys can give me on testing where to go and get apps all would be appreciated alot thank you so much for your helpp
Title: Re: just opened a business in miss
Post by: bigjon30 on September 15, 2009, 03:36:21 PM
does anyone have a copy of the nastec study guide that i could print out or any other useful info to prepare for the test so that i can become certified need help anything would be great
Title: Re: just opened a business in miss
Post by: Repair-man on September 15, 2009, 03:58:15 PM
Try Uncle Harry's appliance  school (http://www.appliance-repair.org/)...he apparently has all the info you need to get going.
Title: Re: just opened a business in miss
Post by: JWWebster on September 15, 2009, 06:14:04 PM
Big You have everything you need to learn appliance repair right here on this page.
Each tech has a set of Icons. Notice the small round green ball? That is a link to that tech's page The little beer icon is for you to give that tech a tip if you think he deserves it but everything on this site is free. Their are tons of repair manuals here. If you want a frigidaire manual just go to the frigidaire topics and look for the links. In addition to manuals you can ask away. You can look like the slickest appliance repair guy out there but if you don't know the tricks to the trade then any book reading don't mean a hill of beans.
Title: Re: just opened a business in miss
Post by: JWWebster on September 15, 2009, 06:17:01 PM
Their are 20,000 posts and 4500 members here on ApplianceJunk. Use the search feature to pick up tips on the very things you have questions about, no purchase necessary.
Title: Re: just opened a business in miss
Post by: jumptrout51 on September 15, 2009, 06:29:57 PM
There is an ounce of truth in what JW says. I just learned what the little pictures are for.
Title: Re: just opened a business in miss
Post by: JWWebster on September 15, 2009, 06:45:51 PM
Jumpy I thought it maybe was against yer religion ta drank beer so I didn't mention it. But I have seen where you coulda got a beer or 2. I kinda respect a person's convictions. Even Jimbo's. :D
Title: Re: just opened a business in miss
Post by: Repair-man on September 15, 2009, 07:10:27 PM
Their are 20,000 posts and 4500 members here on ApplianceJunk. Use the search feature to pick up tips on the very things you have questions about, no purchase necessary.

JW. if I was new to appliances, I dang sure would not want to pick thru 20, 000 posts to figure something out. As wonderful as this forum is for specific help, it does not compensate for a formal education on repairing appliances for a living. Neither does my forum for that matter. Certain things must be taught from step 1
Title: Re: just opened a business in miss
Post by: Earl Dryer on September 15, 2009, 09:27:12 PM
With all due repect to Tech's on this forum, Investigate what the cost of doing bussiness is with the manufactures. Let the old techs do the warranty work, just insurance alone, is cost prohibitive unless you in an area of many repairs & little travel.
Make no mistake about it, you must have some insurance.  Most manufacturer won't respond to your request for information or give the name & # of a representitive in your area that will not respond or if they do will be so condesending you will  wish you hadn't wasted your time. 
I live in Rural West Texas the nearest Warranty service to this area is 70 miles, the product owners have a 3-4 week wait and are frequenly cancelled because there are no other calls in the area of their appointment, excusses, excusses but it boils down to it is not cost effective for them to service the customer, BUT on the other hand if it non- warranty work than they can get paid for their time and parts. I did some work for the big Appliance outfit for warranty work & had to wait for my money plus was only paid 30% of
my billing ( was not allowed any mileage and was paid $35 for the service call). Indepenent
am I, don't need warranty work have more than I can do.
Title: Re: just opened a business in miss
Post by: Repair-man on September 15, 2009, 09:42:41 PM
Couldn't have said it better my dam self, Earl.
Title: Re: just opened a business in miss
Post by: bigjon30 on September 20, 2009, 12:53:13 PM
so let me ask you guys would you prefer non warranty work or warranty just curious
Title: Re: just opened a business in miss
Post by: bigjon30 on September 20, 2009, 01:12:58 PM
has ge always made rca products i have stumbled onto these and before a got started i was gonna ask you guys
Title: Re: just opened a business in miss
Post by: PARTech on September 20, 2009, 01:34:34 PM
We do about half and half, collect and warrenty.  I'll keep doing both, just check the contract before you sign to make sure they pay mileage.  Most will for more than 25 miles and my wife, keeps me in line, gets the authorization for mileage before I run the call. :)
Title: Re: just opened a business in miss
Post by: JWWebster on September 20, 2009, 05:04:32 PM
yeah RCA and GE as well as Hotpoint are all GE
Title: Re: just opened a business in miss
Post by: bigjon30 on September 21, 2009, 04:05:08 PM
ok on a roper washer it will fill with the water and wont do anything else i checked lid switch its still good
Title: Re: just opened a business in miss
Post by: Repair-man on September 21, 2009, 05:11:36 PM
Uh, RCA/Whirlpool corporation was the original company. Not ge.

At present they have sold the rights to a Thomson Group, no doubt a financia holdings group:

http://home.rca.com/en-US/RCA-Brand.html
Title: Re: just opened a business in miss
Post by: bigjon30 on September 21, 2009, 05:52:23 PM
i need to know bout that roper washer is it the timer no buzzing noise on the motor
Title: Re: just opened a business in miss
Post by: Repair-man on September 21, 2009, 06:00:00 PM
On this forum, always start a new topic and include the model number of the appliance. Adding to another post  is not allowed, thanks.
Title: Re: just opened a business in miss
Post by: bigjon30 on September 21, 2009, 06:58:46 PM
sorry bout that man wil do
Title: Re: just opened a business in miss
Post by: Wedgeman55 on November 09, 2009, 10:38:00 PM
      Must mirror the other techs.    Been in this business for over 36 years.     My father was in it for 38 total,  and we overlapped each other 20 years .    MUST Have insurance before you do Job #1.    You don't tighten a gas line properly,   fire starts and KABOOM  there goes everything you own.  Or you don't tighten a water line properly and ruin a 15,000 dollar wood floor.    Don't even think about working without insurance.   I carry a 1,500,000 liability policy and it isn't that badly priced.   Shop around.     
      I do all non warranty work,   and have built what I consider a powerful,  and sizeable loyal customer network.  I prefer NON WARRANTY WORK>    I get a large amount of my work from referrals.   It is, in my opinion,  the BEST way of getting customers.   I don't want to deal with the paperwork,  and all of the stipulations involved with warranty work.    However,   when starting out,  If you need to fill a certain amount of hours,  doing warranty work and making  a smaller amount of money than your non warranty work is better than no money at all.    In the beginning,  it can fill out your hours until you build enough of a network of customers to keep you busy week after week.  Remember also,  the more diverse you are the less chance you have of sitting in your office with nothing to do.  For example,  I repair all domestic appliances,  Coin operated and commercial laundry equipment (my specialty, up to 400 lb commercial washers and dryers.  I am a service entity for 3 companies,  and the manufacturer gives my name out regulary to customers needing service.   Great thing, warrantys are very short for commercial equipment and all work is non warranty),  Dry Cleaning equipment,  Presses and steam equipment,  and Commercial Kitchen equipment.    My commercial clients include 4 Laundromats, 4 Dry Cleaners, 10 Restuarants, 2 Catering Operations, 8 Hotels and 3 Health clubs to mention a few.   These type of clients constantly have work for me.   Mix in the Home service calls,  and I have at mimimum 60 hours a week of work.    Last week I worked over 80 hours.  I had a DJ business in the past but no longer have any time for that.   My message - DIVERSIFY.   Don't put all your eggs in one basket.  I also can do HVAC,  but gave that up.   Remember, you Cannot Do Everything.     When my domestic work slows,  I always have work at laundromats and hotels.     
      Over the years,  I have tried every form of advertising.    Besides the phone book,  I also have a presence on the web,   and use several key newspaper ads in small town papers to enhance my advertising.     EXPERIMENT .    Keep what works,   eliminate what doesnt.  Join some business help groups,   they will help you with marketing, setting up business,  Legal issues,  etc. 
      One other piece of advice.    Do Good work.   Make the customer happy no matter what.    Better to loose a little money than have a ticked off customer.    One bad referral  is worse that 10 good ones.    Bad news travels.  And don't work on items you cannot fix.  Always appear to be knowledgable even if you are working on a new appliancem you've never seen before.    People call you because you are an expert.   Act like it. 
     Good luck.   



Title: Re: just opened a business in miss
Post by: JWWebster on November 09, 2009, 10:43:41 PM
Excellent advice Wedgenator. O0
Title: Re: just opened a business in miss
Post by: Wedgeman55 on November 10, 2009, 06:05:52 AM
thanks JW.  You sound alot of my thoughts in your posts.   
     In this business,  nothing beats experience and knowledge.     I collect and read as many manuals as I can,   go to as many schools as I can,  and am always thrilled to learn something new.    Advice to New or inexperienced techs - YOU NEVER STOP LEARNING!!   EVER!!  I taught refrigeration at a trade school for several years,   and Noticed students that were not very interested in learning.   I gave them all the same advice.   Drop out and don't waste time,  get into something that interests you.     
     I don't have alot of time to get in here and check out this site lately,  but I would like to see people that want to get into this business benefit from some of our experience.   I've made a very good living in this business,   and believe it or not  I ENJOY MY JOB.   I couln't have been in this profession this long and not enjoy my work.  There is no better feeling than when you repair an appliance,  walk out with a paycheck,  and made someone happy that they don't have to buy a new Refrigerator, Washer, etc.
     A ton of free knowledge can be gained just by reading the posts here on appliance junk.   There is a lot of experienced people in here helping out.   I'm just trying to do a very small part myself,  and I'm glad to do it.   New techs should be on here every night increasing their knowledge.   
     Well, enough lecturing.    Time for a nice Lemon iced doughnut or two and a cup of coffee.    Later.   
   
Title: Re: just opened a business in miss
Post by: AJ on January 11, 2010, 12:37:39 AM
If you want to become an authorized Whirlpool service provider please fill out the attached application and mail it to Benton Harbor, MI for processing.
Title: Re: just opened a business in miss
Post by: bigjon30 on August 11, 2010, 11:36:31 AM
thank you all for this information i has came in very handy for me
Title: Re: just opened a business in miss
Post by: phillytech1 on August 21, 2010, 11:17:49 PM
Hey I just opened my business in May and things are going good sofar.
I have 15 Years of Appliance Repair so from one "New" Business owner to another i wish you good luck with it. If theres anything i can help you with just ask. I am pretty knowledgeable with the laws and insurance aspects and getting good warrenty work. If you want try to get the Home Warrenty Companies they pay good and give good work.
Any questions give me a shout
                                                  Phillytech1
                                           A.S.A.P APPLIANCE REPAIRS LLC.